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"Unable to locate the Paper Capture recognition service. Your installation may be corrupt"

New Here ,
Mar 28, 2018 Mar 28, 2018

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We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt")

I have tried these fixes but have had no success.

I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner.

We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue.

I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error.

Has anyone had any success with fixing this error?

Thanks!

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 25, 2018 Apr 25, 2018

Hi Jamey6588540,

Please follow the steps mentioned in the below link to fix the paper capture service:

Could not access the recognition service when attempting OCR on Windows

Divya

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Community Beginner ,
May 03, 2021 May 03, 2021

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It worked for me too like magic.

 

Thank you.

 

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Thank you to the genius that figured this out. It worked like a charm. Why didn't Adobe put these DLL files where they can be found? I followed this advice.

 

Navigate to this folder: 

C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15

 In there, there are a bunch of .dll files.  Copy them.

 Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there. 

 

I leanred that the DLL extension means

DLL is a dynamic link library file format used for holding multiple codes and procedures for Windows programs. DLL files were created so that multiple programs could use their information at the same time, aiding memory conservation.

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New Here ,
Jul 16, 2020 Jul 16, 2020

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worked for me too.  THANKS!!

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Guy's and Gals, I have ran into this issue before, and again this afternoon. The reason, for me at least, that this happened is because of Multiple OCR Softwares installed on the machine. I uninstalled the "Iris OCR" that came with the HP Printer software and it resumed working immediately.

 

Hope this helps.

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New Here ,
May 25, 2022 May 25, 2022

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Great fix!! Thank you!!

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New Here ,
Jul 14, 2022 Jul 14, 2022

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I had multiple copies of the HP Printer IRIS OCR software. Uninstalled them and Acrobat Pro OCR software immmediately started to work.

Great fix!

Thanks

Rick Klobuchar

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New Here ,
Jan 18, 2022 Jan 18, 2022

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I have the same problem. The link provided for the purported fix is broken.

 

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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