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We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt")
I have tried these fixes but have had no success.
I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner.
We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue.
I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error.
Has anyone had any success with fixing this error?
I get a message that I have to have "administrative permission" to copy to these folders. How do I do that?
Sorry for the delayed response.
You can log in as the Administrator on the machine and then try.
I'm having the same error. However, my program files don't have the iDRS15 at the end. The deepest into the folder I can go is to \PaperCapture. When I try to copy and paste that (it then says "copy" at the end of the file name) Adobe DC has an error when it opens up. Any other ideas?
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15
Yes it worked - I wonder why Adobe has not updated their own installation software to adjust for the proper placement of dll's
This link does NOT work. Throws up ERROR 404 !
ALLE " dll - Dateien" aus Ordner " iDRs15l" kopieren und in den "plug ins" Ordner des selben Pfades, wieder einfügen: ( Programme(86)>Adobe>Acrobat DC>Acrobat>plug ins>Paper capture>iDRs15)
That link doesn't work.
Thank you for reaching out and sorry for the trouble.
If you are experiencing the same issue as mentioed in this thread, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html.
Let us know how it goes.
I'm having the same problem and this link does not work. Ready to throw this laptop out the window.
I don't know how or why this worked, but it did:
Navigate to this folder: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15
In there, there are a bunch of .dll files. Copy them.
Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there. Worked for me!
Worked like a charm, thanks!
Worked for me also. Thank you.
Ditto! Worked like a charm!
Thank you very much! Copying and pasting those .dll files into the plug_ins folder, per your instructions worked! I no longer get an error message!
I just tried the instructions without success. My OS is Windows 10; I am using Adobe Acrobat Pro DC. This is the only PC where PaperCapture will not work. I have run the repair tool without any success.
Update to my previous post. I am not sure what happened, but Paper Capture is loaded and operational! Thanks for the help. I really needed it.
Worked for me too. Better and more concise info than the Adobe Help answer! I just edited the file locations to reflect my version of Adobe (I have Adobe DC) but otherwise the instructions are exactly the same. Thank you!
Worked for me as well! Thanks! This is something Adobe should have fixed by now.
Worked for me! Thanks!
This worked perfectly - Thanks!
Yes! Thank you; this was driving me insane.
worked for me , Thanks