"Unable to locate the Paper Capture recognition service. Your installation may be corrupt"

New Here ,
Mar 28, 2018 Mar 28, 2018

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We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt")

I have tried these fixes but have had no success.

I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner.

We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue.

I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error.

Has anyone had any success with fixing this error?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Apr 25, 2018 Apr 25, 2018

Hi Jamey6588540,

Please follow the steps mentioned in the below link to fix the paper capture service:

Could not access the recognition service when attempting OCR on Windows

Divya

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Adobe Employee ,
Apr 25, 2018 Apr 25, 2018

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Hi Jamey6588540,

Please follow the steps mentioned in the below link to fix the paper capture service:

Could not access the recognition service when attempting OCR on Windows

Divya

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New Here ,
Jan 07, 2019 Jan 07, 2019

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I get a message that I have to have "administrative permission" to copy to these folders. How do I do that?

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Adobe Employee ,
Feb 01, 2019 Feb 01, 2019

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Hi Sjslev,

Sorry for the delayed response.

You can log in as the Administrator on the machine and then try.

Regards,

Divya

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New Here ,
Jul 05, 2019 Jul 05, 2019

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Hi Divya,

   I'm having the same error.  However, my program files don't have the iDRS15 at the end.  The deepest into the folder I can go is to \PaperCapture.  When I try to copy and paste that (it then says "copy" at the end of the file name) Adobe DC has an error when it opens up.  Any other ideas?

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Yes it worked - I wonder why Adobe has not updated their own installation software to adjust for the proper placement of dll's

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New Here ,
Sep 19, 2019 Sep 19, 2019

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Thank you!! The problem was driving me crazy, and this fixed it.

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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This link does NOT work. Throws up ERROR 404 !

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Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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ALLE " dll - Dateien" aus Ordner " iDRs15l" kopieren und in den "plug ins" Ordner des selben Pfades, wieder einfügen: ( Programme(86)>Adobe>Acrobat DC>Acrobat>plug ins>Paper capture>iDRs15) 

 

 

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Thanks, it worked!

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New Here ,
Aug 24, 2021 Aug 24, 2021

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That link doesn't work.

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble.

 

If you are experiencing the same issue as mentioed in this thread, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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Thank you, MeenakshiNegi.

I was also getting the error, "Unable to locate the Paper Capture recognition service. Your installation may be corrupt".

Using this link https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html seemed to fix it.

 

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New Here ,
Feb 04, 2022 Feb 04, 2022

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page cannot be displayed

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Community Beginner ,
Apr 09, 2022 Apr 09, 2022

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Divya, please could you repost the answer to this Paper Capture thing. 

Your link is leading to "Page not found 404 error". Thanks

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New Here ,
Jan 25, 2020 Jan 25, 2020

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I'm having the same problem and this link does not work. Ready to throw this laptop out the window.

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New Here ,
Jan 27, 2020 Jan 27, 2020

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I don't know how or why this worked, but it did:

 

Navigate to this folder: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15

 

In there, there are a bunch of .dll files.  Copy them.

 

Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there.  Worked for me!

 

 

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New Here ,
Feb 08, 2020 Feb 08, 2020

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Worked like a charm, thanks!

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New Here ,
Feb 09, 2020 Feb 09, 2020

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Worked for me also.  Thank you.

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New Here ,
Feb 26, 2020 Feb 26, 2020

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Ditto! Worked like a charm!

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New Here ,
Mar 12, 2020 Mar 12, 2020

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Thank you very much! Copying and pasting those .dll files into the plug_ins folder, per your instructions worked! I no longer get an error message! 

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New Here ,
Mar 14, 2020 Mar 14, 2020

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Greetings:

I just tried the instructions without success. My OS is Windows 10; I am using Adobe Acrobat Pro DC. This is the only PC where PaperCapture will not work. I have run the repair tool without any success.

 

PC_data.jpg

 
 

 

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New Here ,
Mar 14, 2020 Mar 14, 2020

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Update to my previous post. I am not sure what happened, but Paper Capture is loaded and operational! Thanks for the help. I really needed it.

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New Here ,
Aug 24, 2020 Aug 24, 2020

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Worked for me too.  Better and more concise info than the Adobe Help answer!  I just edited the file locations to reflect my version of Adobe (I have Adobe DC) but otherwise the instructions are exactly the same.  Thank you!

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