Radio Buttons appear differently for one user

[lynns78904185]

I created a form that has several sets of radio buttons.  I have one user that when she opens the form she sees ALL boxes in the radio button sections checked.  I verified the properties in the form from her computer and the properties are set appropriately.  She is the only user who sees the form like this.  Has anyone experienced this before and if so how did you resolve it?

[LinSims]

Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

[lynns78904185]

I'm sorry for submitting to the wrong place - this was the first place I found to be able to submit a question.  We are using Adobe Acrobat Pro DC.  Do I need to do anything further to get this to the right place?

[Nancy OShea]

[Moderator moved from Using the Community (forums) to Acrobat.]

[George_Johnson]

Are you saying that instead of a circular appearance for each radio button, each radio button has a square appearance?

Are you sure that the form is being displayed in Acrobat, and not something else like a browser or other PDF viewer? What OS is being used? Are you able to post a screen shot?

[lynns78904185]

The appearance itself is fine, but I have one user who sees ALL boxes as selected so instead of one box selected in a group, all 4 boxes appear to be selected.  And every group of radio buttons displays this way for her.  She is the only one seeing it this way, all other uses see just the box selected as checked.

[George_Johnson]

Strange. Can you confirm that the form is opened in Acrobat and not something else? A screen shot would be very helpful in troubleshooting this.

[lynns78904185]

This is what she is seeing, but when anyone else opens the same document they only see one of the boxes checked.

[Nancy OShea]

She's probably using her browser's PDF viewer which is not the same as Acrobat or Acrobat reader.

If people won't use Acrobat, there's very little you can do about it.  

I prefer to create forms in HTML5 now.   HTML forms can be viewed on ANY device from any browser.  No need for special viewers, APIs or plugins.

In this example, the first option is checked.

<form action="/form_processing_script.php">
<p>
<input name="vehicle1" type="checkbox" id="vehicle1" value="Bike" checked="checked" selected>
<label for="vehicle1"> I have a bike</label>
</p>
<p>
<input type="checkbox" id="vehicle2" name="vehicle2" value="Car">
<label for="vehicle2"> I have a car</label>
</p>
<p>
<input type="checkbox" id="vehicle3" name="vehicle3" value="Boat">
<label for="vehicle3"> I have a boat</label>
</p>
<p>
<input type="submit" value="Submit">
</p>
</form>

RESULT:

I have a bike

I have a car

I have a boat

[lynns78904185]

No she is definitely opening it in Adobe because I had her verify the properties were correct.

[try67]

Please share a full-window screenshot of the file, showing this behavior.

[lynns78904185]

Here is a full screen print of her session

[lynns78904185]

FYI - We have many other forms that we use with radio button options and she does not have any issue with those documents and she opens them all the same way.  

[George_Johnson]

See if it's any different when she zooms in on the radio buttons. It may have something to do with the following preference setting: Edit > Preferences > Page Display > Enhance thin lines

Those radio buttons are quite small and the border you have set up take up a lot of the space, so I'm guessing it's a combination of several factors.

[lynns78904185]

the enhance thin lines was checked (as is mine and I dont' have an issue), had her uncheck it and still same result.

[lynns78904185]

I made the boxes significantly larger and had her test it and she still sees this

[George_Johnson]

What happens when she selects one? Do the others change at all? Also, what does she have the field highlight color set to under: Edit > Preferences > Forms > Fields highlight color

I hope you don't mind all of the questions, I just find this to be an interesting problem and would like to understand what's going on.

[lynns78904185]

Unfortunately the user in question doesn't want to spend anymore time helping troubleshoot - she feels she's spent too much time on it already so I don't think I'm going to get any other answers from her and unfortunately she's the only one this is happening with.  I was hoping to get to the bottom of this as well because I have never seen anything like this before either and am very curious as to what is causing it also.  

[JR Boulay]

Necessity dictates the format of a form:
Offline use: PDF
Online use: HTML