RAISE without a handler Mac OS 10.15

New Here ,
Oct 11, 2019 Oct 11, 2019

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I upgraded to mac os 10.15 recently and then adobe acrobat kept crashing with the (RAISE without a handler message), any idea what is it and what to do??.

 

i had the same problembefore when i downloaded the catalina beta version, then i had to erase my ssd and reinstall everything and it was working, now with the official catalina i get this again.

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correct answers 1 Correct answer

Adobe Employee , Nov 13, 2019 Nov 13, 2019

Hi,

 

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes 

 

Please try it out and let us know your feedback. Thanks for your patience and support!

 

Regards,

Vinod

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Adobe Community Professional ,
Oct 11, 2019 Oct 11, 2019

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I see this message several times a day since Acrobat DC 2018.
I often saw him at the time of Acrobat 5 and 6 and since then I missed him a little bit...

 

🙂

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Adobe Community Professional ,
Oct 11, 2019 Oct 11, 2019

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At the moment no version is officially compatible with 10.15.
If you are sure to use it, return it to 10.14 or lower.

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New Here ,
Oct 18, 2019 Oct 18, 2019

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hi, this is what i did. i also contacted adobe team and they said they will release a compatible update and they did, but i still run 10.14.

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Adobe Community Professional ,
Oct 12, 2019 Oct 12, 2019

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The MacOS version will not change the bug and will not prevent this message from appearing.

I see it every day on MacOS 10.11 and 10.12.

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Do you have on-screen keyboard opened up while opening the PDF? 

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Adobe Community Professional ,
Nov 05, 2019 Nov 05, 2019

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What is an "on-screen keyboard"?

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Adobe Employee ,
Nov 07, 2019 Nov 07, 2019

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Mac provides an On-Screen keyboard as an accessibility feature. Also, you can use it if your MacBook has a broken key. 

 

Can you let us know if you are using any dictionary app? Also, can you try if the issue gets resolved if the accessibility plugin is removed?

 

Thanks,

Vinod

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New Here ,
Nov 28, 2019 Nov 28, 2019

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Hi, I have the same problem when I update my OS to the latest, and I'm using Eudic dictionary app. Every time I opened the Eudic with Adobe Reader, the problem occurred. How can I solve it? I really need the dictionary when I read the literature.

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Adobe Community Professional ,
Nov 09, 2019 Nov 09, 2019

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Not any on-screen keyboard nor dictionary app.

But you may be a wizard: I have not seen this alert for about 2 weeks ... Maybe an update?

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Adobe Employee ,
Nov 13, 2019 Nov 13, 2019

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Hi,

 

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes 

 

Please try it out and let us know your feedback. Thanks for your patience and support!

 

Regards,

Vinod

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Hi Vinod,

I have the current updates but am still getting "There was a RAISE without a handler" error messages. Did the update not account for Keyboard viewer on-screen? I need to keep this open!

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New Here ,
Dec 02, 2020 Dec 02, 2020

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still not working.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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This did not work for me.  I am using a remote access to a server and wonder if that might be the issue, as when I get a pdf via email it opens just fine.  Thoughts?  thanks

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New Here ,
Dec 23, 2019 Dec 23, 2019

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HI

This problem started on December 17, 2019. All was well until then. 

I even tried to install both updates from the Release notes link you provided.

This installation fails at the last step when it asks to choose the Adobe application to update. All options are grayed out and cannot be selected. 

This is frustrating as I cannot review, print or save since December 17.

 

 

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New Here ,
Jul 08, 2022 Jul 08, 2022

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The problem is continuing and very frustrating!  

I have checked through help and it shows up to date.

It means I cannot get some attachments which affects my work.

 

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New Here ,
Aug 12, 2022 Aug 12, 2022

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LATEST

Mac 12.2.1

Screen Shot 2022-08-12 at 11.34.29 AM.png

August, 2022

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