Raise without Handler Error when combining PDFs from File Explorer

[MrDigitFace]

I have a user who is receiving the raise without handler error when trying to combine pdfs in File Explorer, which also causes File Explorer to crash. I have tried completely uninsalling and reinstalling using the Acrobat cleaning utility, as well as trying to run EULA.exe and reaccept the EULA. The EULA fix works temporarily but there seems to be some issue witht he PDF being open in the preview pane then trying to combine, as it triggers this error again. If I disable the preview pane and restart Adobe and File Explorer the issue goes away, but it is very inconvenient that both features cannot be used at the same time. Has anyone  run into this issue before or have an explanation for why the preview pane in W10 File explorer is causing issues with the pdf combine feature in Acrobat?

[gjackPLEX]

Has there been any update to the resolution of the issue? I have a user reporting the same issue.

[Amal.]

Hi there,

We do not have any fixed time line as the the team is working on it.

The fix will be available in the future updates.

~Amal

[javeeda46554275 · Accepted solution]

https://support.cci.drexel.edu/software-courses/adobe-acrobat-pro-dc/combining-pdf-files-with-handle...

this fixed it. after it restart the computer

[S. S]

Hello Everyone, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[defaultgscdfe1av7s2]

It is not fixed for us. With that said, we no longer receive the "Raise without handler" error message. Instead, Acrobat opens but is blank. The selected files are not listed to be combined. When we swap back to using a third-party solution for our PDF preview handler, Acrobat will show the files for combining.

[S. S]

Thanks, @defaultgscdfe1av7s2, for sharing the updates.

Please help us gather the logs from your machine: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

-Souvik

[defaultgscdfe1av7s2]

With all due respect, and this is not personal, no.  First, you ask us to test when you should have tested before ever coming back to your user base.  How do you not know if this should be resolved or not?  Second, you then ask us to do more work for you?  No.  We are an (over) paying customer.  You want my help?  I charge $250 an hour with a 4 hour minimum.  Hire me, and I will happily provide you further information.  Until then, no.

This issue is not unique to our environment.  That is clear by this forum post.  You should be able to recreate, and test, the issue.  Figure it out and fix it.

We have multiple, severe, issues in our environment now because of your software.  Both the August and September updates have wreaked havoc in our environment.  While this one, relatively speaking, is minor, the fact that you would expect me, again, an (over) paying customer to do more of your work for you is, well, flat out insulting.  Fix.  Your.  Software.

As an organization, we are so fed up with you, Adobe, that we are now actively looking to move to another solution for PDFs.  Fix this issue, don’t fix this issue, personally, I do not care.  You all, as a company, have created so much work for me, and now you want me to do more work to help you?  Again, insulting.  You all are failing left and right.  Fix.  Your.  Software.

[Jason256784058rlx]

We have this exact issue on Windows 10 and Windows 11 64-bit with latest 32-bit version of Acrobat Pro.

I even installed a fresh Windows 11 for the user with all updates, then installed Acrobat Pro, and tried to combine PDFs and this issue occurred where file explorer seems to lock up then Acrobat shows the Raise without handler pop-up.

Note that the user uses Preview mode in File Explorer which is necessary for their work.

Upon further testing, I found what appears to be a fix: I removed 32-bit Acrobat, installed 64-bit. The problem persisted until I disabled New Acrobat.

So for us, the problem doesn't occur on 64-bit Acrobat Pro with New Acrobat disabled.

[Jason256784058rlx]

Correction: this issue doesn't occur on 64-bit Acrobat with New Acrobat disabled on Windows 11, but it does still occur on Windows 10 with same version and options.

[S. S]

Hi @Jason256784058rlx,

Sorry for the trouble.

Would you mind joining me on a call? If yes, please let me know, and I will share a link with you over Email for you to schedule the call at your convenience.

Getting on a call and getting to see the issue in real-time will help me and the dev team get a better understanding and assistance.

-Souvik

[gjackPLEX]

Has the issue been resolved yet? The "solution" posted here does not fix the issue and our users are still seeing the same error when attempting to combine PDFs.

[S. S]

@gjackPLEX,

Sorry for the trouble.

The fix is scheduled with the upcoming release.

We request your kind understanding and patience while we get the fix released.

-Souvik