Ran trial of Acrobat Pro and deleted it

[varase]

I ran a trial of Acrobat Pro, then with a collosal brain fart deleted it using CleanMyMac - I missed the Adobe uninstallers.

I installed the free Reader app, but now when I run MS Office I get:

Run-time error '53':
File not found: /Library/Application Support/Adobe/
MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

How do I get rid of whatever remanents of Adobe Pro that exist on my system to this stops happening?

[AnandSri]

Hello @varase

I hope you are doing well. Thanks for reaching out, and we are sorry for the trouble you had.

Microsoft Office apps (Word, Excel) are still trying to load Adobe’s MacPDFM.plugin or framework, which no longer exists because it was deleted manually. To do a clean uninstallation, you can use the Acrobat Cleaner tool to remove all the files related to the Acrobat trial and restart the machine. 

CleanMyMac and similar tools often miss deep system-level plugin files or Office add-ins installed by any app. These leftover references cause Office to look for non-existent files, triggering the error. See this Microsoft article with detailed information: https://adobe.ly/3I5u5Na

Let us know how it goes, and feel free to reach out if you need any assistance.

Thanks,

Anand Sri.

[varase]

Yeah, I've tried all the uninstallers I could find as well as the Adobe Cleaner tool - all to no avail.

I have a funny feeling the only way I'm going to get rid of Acrobat and all its components is to reinstall the Adobe Pro trial then use the official uninstaller (and then maybe using the cleaner tool).

If that doesn't work I may have to restore my machine prior to the time I installed the Acrobat trial and just stay away from Adobe products.

[AnandSri · Accepted solution]

Hello @varase 

You can manually clean up, and as correctly highlighted by our community product expert, installation and reinstallation will not reinstate the trial.

Steps to do a manual clean-up: Restart the machine once.

Quit Adobe Acrobat

Make sure the app is not running:

• Right-click the Acrobat icon in the Dock and choose Quit
• Or use Cmd + Q
• If it won’t quit, open Activity Monitor, search for “Acrobat,” and force quit any related processes.

Run the cleaner tool once. Use Finder’s Go to Folder (Cmd + Shift + G) and delete these folders if they exist:

Location	What to Delete
/Applications/Adobe Acrobat	Main app folder
~/Library/Application Support/Adobe/Acrobat	User data
/Library/Application Support/Adobe/Acrobat	System-wide data
~/Library/Preferences/com.adobe.Acrobat.*.plist	Preferences
~/Library/Caches/Adobe/Acrobat	Cache files
/Library/LaunchAgents/com.adobe.*	Background services
/Library/LaunchDaemons/com.adobe.*	Daemons

Use Spotlight or Finder search with “Adobe” or “Acrobat” to find any stragglers.

Restart the machine again.

Thanks,

Anand Sri.

[try67]

Be aware that by uninstalling it you're NOT preventing the trial from becoming a paid-for subscription, though.

To do that you need to go here: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html