Random characters when copying from PDF

[Max31496242hvzb]

I have a pdf which I am working with consistently, but most pages have all of the characters look like this when I copy them or try to find them with crtl + f:

􀀤􀀧􀀭􀀤􀀦􀀨􀀱􀀷􀀃􀀷􀀲􀀃􀀷􀀫􀀨

If I copy with formatting, I get the following:

$'-$&(17 72 7+(

I really want to be able to search this pdf, but I can't find how to convert these back to normal text. For context, on the pdf itself, the letters render correctly and look normal. It's only when copying and pasting, or trying to find them that this occurs.

[Meenakshi Negi]

Hi Max31496242hvzb,

Thank you for reaching out.

Please confirm if the text appears like this when you copy and paste it into PDF or if the text you copy converts to this. This could be font related issue. However, we will require the PDF to check and confirm. 

Would you mind sharing the sample PDF to replicate the behavior?

If you can share the PDF, share your machine's Acrobat and OS versions.

Let us know if you have any questions.

Thanks,

Meenakshi

[Max31496242hvzb]

Hi,

I'm not able to provide a sample of the PDF unfortunately. They're work docs. Is there any way I can find the info you are looking for on the doc and pass it along to help?

Thanks,

Max

[Max31496242hvzb]

Also, to answer your other questions. The text renders find in the pdf I am viewing, but when I copy and paste it anywhere (whether another pdf, word, notepad, ect), it makes the weird text.

[try67]

This usually indicates an incorrect font encoding in the file. One way of solving it (assuming you didn't create it) is it re-create the file by exporting all the pages as (high quality) images, then create a new PDF file from those images and run Text Recognition on it. If the results are good you should then be able to copy the text from it.

[Max31496242hvzb]

Hi,

I have tried to export as a JPEG and as a PNG to do this, but both result in a very grainy looking result. The text recognition is able to pick up most of it, but there are 2 peristent problems. First, the text becomes harder to read from a general stand point because of the grainy nature. Second, is there is both horizontal and vertical text in the pdf, and only the horizontal text is recognized by the text recognition. Any reccomendations?

Thanks,

Max

[try67]

- Use PNG, but first go to Edit - Preferences - Convert From PDF, select PNG and set the resolution to a high value.

- No, sorry. This is not something I can help you solve.

[Max31496242hvzb]

Thank you for the tip about increasing the resolution. That dramatically improved how the text recognitoin performed. The vertical text is mainly just branding, so I think it'll be ok without it.

Thanks!