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Rapacious Adobe subscription terms. Class action lawsuit?

New Here ,
Jun 23, 2023 Jun 23, 2023

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I've fallen in to the same trap as a great many people it seems. I tried acrobat for a trial period and it ticked over on to a subscription plan as I forgot to cancel it (I really don't use it at all and didn't find the software worth while), my fault in missing that, however I thought that I would be on a month to month plan and it was what was completely unclear to me at the time was that this is an annual plan that requires you to pay an early cancelation fee if you want to cancell within the year! At no point was I aware that I was commiting to a full year of this extortionate pricing. Yes, it's in the T&C that now reasonable person could possibly be expected to be able to read through just to use some pdf editing software, but I hear that so many people have fallen for the same thing and after mentioning to a friend, they told me that they've spoken to a lawyer who is eager to start a class action lawsuit. Is this something worth being involved in, has any one else managed to get Adobe to waive the fee for a product that they've not even used (and presumably Adobe can see this)?

 

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Cancel subscription , Install update and subscribe to Acrobat

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Adobe Employee ,
Jun 30, 2023 Jun 30, 2023

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Hi @Chris306874413lm0 

 

Sorry to hear about your unpleasant experience. To get this sorted, we'll guide you as best as possible. 

Trial services always have terms & conditions, and all subscription comes with an annual commitment or monthly (depending on what you have signed up for).

Please speak to our customer care billing team over chat or phone regarding this. They will certainly look into this. 

Click on this link and then click on the “Contact Us” icon available in the lower right corner of the page. 

https://helpx.adobe.com/support.html

 

Thanks,

Akanchha 

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New Here ,
Jan 25, 2024 Jan 25, 2024

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I have fallen for the same trick after my father died I tried to convert a PDF of an old photo of my dad for his funeral memorial service. Obviously cancelling a free trial was the last thing on my mind. Now I'm stuck with a $100 cancellation fee on a software that I use so rarely it makes sense why Adobe has to extort it's customers just to keep the cash flow coming to it. It is a terrible that they are hitting their customers with. $20 a month for software that used to be free. They deserve a class-action suit and I would be glad to get involved.

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