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Re: Doesn't show video controls to play and stop [Branched & moved from Acro Reader]

New Here ,
May 27, 2021 May 27, 2021

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Did you find a fix for this by chance? My player controls won't show even after I select to show all controls.

 

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General troubleshooting

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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Which application and version was used to create the original document? 

 

Which version of Acrobat Reader or Acrobat Pro are you using to view the PDF?

 

NOTE:  Flash Player is end of life and no longer supported.  For best results, do not use embedded Flash for video.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 27, 2021 May 27, 2021

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I added the MP4 video into my document in InDesign 2021 (updated today). Exported as an Interactive PDF, then in Acrobat Pro DC, used the media toolbar to show "all controls". It doesn't.  

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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Acrobat Pro > Tools > Rich Media > right-click for Player skin options.  Pick one and exit Rich Media.

 

This video walks you through the process from InDesign through Acrobat Pro.

If it's TL;DR, FFWD to 5:20.

 

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Hi Nancy,
unfortunately, the video you posted in May 2021 seems to be outdated - the player skin options only have two options by now: "All control elements" or "None". 
In both cases, the options for "color", "opacity" and "hide control elements automatically" are greyed out (not cllickable). How can I add video control elements to a video in the latest Acrobat version? Please help!

Best,
Nina

 

P.S.: Please excuse if I didn't translate the Acrobat terms correctly - I use the German version of Acrobat DC, that's why I can also only provide a German screenshot. I would be very happy if you could still help.

Screenshot_Acrobat_Player Skin Options.png

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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You are correct.  Player control options are limited to ALL or NONE now.  

 

I filed a bug/feedback report in Acrobat UserVoice.  You can add your vote below.

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/43874019-rich-me....

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Thanks for filing this in the Acrobat UserVoice! Will vote for it immediately.

It wouldn't be much of a problem to have "All" or "None" as player control options if "All" worked well. But whether I choose "All" or "None" - the result is the same and there are no player control options at all.
What am I doing wrong?

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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I agree it does NOT work well with "All."  That's why I filed the bug report.

 

There is a small play arrow in the left hand corner to invoke the video. That seems to be all there is currently.

To turn it off, user must right-click and select "disable" which is terrible for usability.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Hi Nancy,,,

InDesign > Acobat (v 2021) ...If Flash audio play controls are no longer supported ... How do I embed audio play controls in a PDF?

Regards

Anthony

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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Flash Player has been EOL (end of life) since December.  

The good news is that all web devices support MP3 audio files. See link below for details.

https://helpx.adobe.com/acrobat/using/rich-media.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Hi Nancy.... Thanks...I sent a comment... Regards Anthony

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