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Re: ftp site is prompting for a password

Community Beginner ,
Feb 13, 2018 Feb 13, 2018

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Although this thread is over two years old, access to the ftp.adobe.com site still remains a problem. I've been never been able to successfully download Acrobat Pro .dmg update files through the link provided* by Adobe. A panel pops up instructing me to "Enter name and password for the server "ftp.adobe.com."

Any advice will be gratefully received.

*15.006.3041x Planned update, February 13, 2018 — Release Notes for Acrobat DC Products

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Install update and subscribe to Acrobat

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Community Expert ,
Feb 13, 2018 Feb 13, 2018

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it's working for me now,

Screenshot - 2_13_2018 , 12_44_14 PM.png

try a different browser or ftp client

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Community Beginner ,
Feb 13, 2018 Feb 13, 2018

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Hmmm...no joy. Oddly, the same link takes me to an altogether different screen. Opening the link to Acrobat2015Upd1500630416.dmg

brings up the request to enter a username and password to the ftp.adobe.com site. Note: this has been a persistent problem since I acquired the product in 2015. However, with Adobe's email update alert, I was able to find a more conventional path and successfully downloaded and installed the 30146 update. Whatever works, I suppose...many thanks for your swift response.

Screen Shot 2018-02-13 at 13.47.49.png

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Community Expert ,
Feb 13, 2018 Feb 13, 2018

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you're welcome.

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Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

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Branched out as a new thread.

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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Community Expert ,
Feb 12, 2019 Feb 12, 2019

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Working fine for me...

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Explorer ,
Feb 13, 2019 Feb 13, 2019

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Odd. Wonder if regional issue. I'm on east coast, USA. you?

Just checked. Still happening this morning for us.

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Community Expert ,
Feb 13, 2019 Feb 13, 2019

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Could be... I'm located in Europe.

I'll inform the Adobe Staff of this (possible) issue.

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Community Expert ,
Feb 13, 2019 Feb 13, 2019

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I'm also getting an error message now...

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Explorer ,
Feb 13, 2019 Feb 13, 2019

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Thanks

Just to be clear:

AdobeFTP.PNG

Similar screen in Firefox, chrome, etc. And no, anonymous login does NOT work.

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Community Expert ,
Feb 13, 2019 Feb 13, 2019

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I'm not getting that message. I'm getting this, no matter what folder I try to access:

Update: Now it's working again... Maybe they just fixed it?

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Explorer ,
Feb 13, 2019 Feb 13, 2019

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No change here

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Community Expert ,
Feb 13, 2019 Feb 13, 2019

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it's working for me at 11:46 pst 02/16/19 using chrome.  maybe try a different browser or ftp client.

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Community Expert ,
Feb 13, 2019 Feb 13, 2019

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It's been working intermittently for me during the day...

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Explorer ,
Feb 13, 2019 Feb 13, 2019

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OK just tested on https://ftptest.net/  and it can login anonymous just fine.

So either our network has been banned or filtering is screwing it all up.

Sorry for false positive. I've been using the ftp server for months and then found this thread so thought same issue but look like not.

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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I have just successfully tested access using the WinSCP client (https://winscp.net/eng/index.php) with the following settings:
File Protocol: FTP
Encryption: No encryption
hostname: ftp.adobe.com
Port number: 21
User name: anonymous
Anonymous login: checked
Password: auto-filled 

 

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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LATEST

It worked for me in Filezilla as well.

ftp.png

Dave

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