I have paid subscription,I sign In it asks me to pay again.

[Elizabeth28701599r9qa]

I have paid for Adobe Acrobat Pro. It is even showing that I paid for it in my bank account. I cannot seem to download or install the app. This is so frustrating!

[jane-e]

@Elizabeth28701599r9qa 

You replied to answered thread from five years ago. I've branched your post to its own thread for better visibility.

Does your computer meet or exceed the system requirements?

https://helpx.adobe.com/acrobat/system-requirements.html

What is your OS? 

What are your exact steps for downloading? What is the error message when it fails?

Jane