Why is my signature suddenly gone?

[ines_0938]

This has happened randomly to me several times over the years.  It is so frustrating, signing in and out does nothing, changing the language does nothing.  This is frustrating and I can't believe I'm paying for this application.

[Meenakshi Negi]

Hi ines_0938,

Thank you for reaching out.

It seems that you added your signature using the Fill & Sign tool. However, the message that you receive is for the Digital Signature. Please refer to the information in the following help document:

Fill & Sign: https://adobe.ly/3HBnLNy.

Digital Signature: https://adobe.ly/4kT6zBX.

Please share the screenshot of the window where you get the message when adding a signature. We will ensure that you are using the correct steps. 

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

[Dave Creamer of IDEAS]

Not sure if this is your issue, but Adobe's "built-in" digitial signatures are saved by Acrobat version. You can move the signature to the current version folder. 

Windows: AppData\Roaming\Adobe\Acrobat\[version]\Security. 

macOS: ~/Library/Application Support/Adobe/Acrobat/[version]/Security.