Reader users cannot save fillable form data

[leannz30751615]

Created a fillable form in Acrobat Pro DC. Chose File/Save as Other/Reader Extended PDF/Enable More Tools (includes fill-in and save). Emailed PDF to a Reader user. User can fill in form fields, but cannot save the filled-in document. What am I missing?

[Bernd Alheit]

What version of Acrobat Reader?

[leannz30751615]

DC and X.

[Bernd Alheit]

For Acrobat Reader DC you don't need the reader extension.

[leannz30751615]

Why would they not be able to save the form data?

Thanks for your help.

[try67]

They will be able to do it, even without those rights.

[leannz30751615]

But they cannot.

[Bernd Alheit]

What happens when they save the form?

[leannz30751615]

They fill in the form, save the form, reopen it, and the fields are blank.

[try67]

No error message? Nothing? Make sure they saved the form to their local computer and are opening it in Reader, and not anything else.

[leannz30751615]

They are. No error message.

[try67]

Can you share the file with us (via Dropbox, Google Drive, Adobe Document Cloud, etc.)?

[leannz30751615]

Can you please give me an email address?

[try67]

If you post a public link more people will be able to check it out then if you send it to just one person privately, and your chances of getting an answer will increase.

[Bernd Alheit]

Did you test the form with Acrobat Reader DC?

[leannz30751615]

Yes, with several different workstations. None of the users can save form data. How can I attach a file?

[Bernd Alheit]

Use Tools > Share and post the link.

[leannz30751615]

Here is the share link. Appreciate your help —

https://documentcloud.adobe.com/link/review?uri=urn%3Aaaid%3Ascds%3AUS%3A841aa5da-fd74-4d02-88b4-3397b0080e2a

[Bernd Alheit]

Acrobat Reader DC can save the filled form.

[leannz30751615]

Apologies to all who contributed. After wasting nearly an entire day of trying to determine the culprit … all users were opening the PDF in Chrome vs. Reader. The form was fine all along. Very sorry for the inconvenience.