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Really annoying bookmark problem

New Here ,
Jan 24, 2025 Jan 24, 2025

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OK, I have a really annoying bookmark problem that I can't seem to solve.

I'm on a Mac using Adobe Acrobat Pro version 24.005.20393 and Google Chrome version 130.0.6723.92.

In Google Docs, let's say I create a document with a title, a couple of headings, some text, etc.

I choose File > Download > PDF Document (pdf.). The PDF file gets created, no problem.

The PDF file has bookmarks in it generated based on the structure of the document. Also, no problem.

Rory26077470gz7t_0-1737745081076.png

Now, let's say for some reason, I want to remove the bookmarks.

I go into the bookmark pane, select all the bookmarks, and hit delete.

Rory26077470gz7t_1-1737745119010.png

Rory26077470gz7t_2-1737745126425.png

All the bookmarks go away. Great, right?

Not so fast...I save and close the "bookmarkless" document.

I then reopen the "bookmarkless" document and, lo and behold, the first bookmark is back.

Rory26077470gz7t_3-1737745185180.png

I delete it but Acrobat doesn't "register" the delete; in other words, when I go into the File menu, Save is greyed out, like Acrobat is saying, "Hey, there's no reason to save this document, nothing's changed."

Rory26077470gz7t_4-1737745439472.png

What the heck is going on here?

Any insight would be greatly appreciated.

 

Bookmarks.gif

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General troubleshooting , PDF

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Community Expert ,
Jan 24, 2025 Jan 24, 2025

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Sounds like the PDF file generated by Google has a corrupt internal structure.

You will need to share an example for further help with this, though.

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New Here ,
Jan 28, 2025 Jan 28, 2025

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Okey dokey!

 

  • BorkedBookmarks1 is the file as downloaded from Google Docs.
  • BorkedBookmarks2 is the file after the bookmarks have been "removed," with the "undeleteable" bookmark in it.

 

Thanks!

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