Recently updated from Acrobat Reader DC to Acrobat Pro 2020; can no longer preview PDFs in Outlook

New Here ,
Jun 02, 2022 Jun 02, 2022

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My work machine was recently updated from Acrobat Reader DC to Acrobat Pro 2020.  As a consequence of this, I am no longer able to preview PDF attachments... I get the "this file cannot be previewed because there is no previewer installed for it"

 

Some hopefully useful info:

 - I'm using 64-bit Outlook, and I'm using Adobe Acrobat Pro 2020 (version 2020.005.30334)

 - I also noticed in Outlook's Trust Center that I don't have a PDF previewer listed in the Attachment and Document Previewers list. (screenshot attached)

 

What's the fix to get my the PDF preview functionality back in Outlook?  Thanks!

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General troubleshooting , How to

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

It seems to be some issue with Outlook. Please go through the help articles listed below that I have found on the MS support page and see if that works for you.

 

https://answers.microsoft.com/en-us/outlook_com/forum/all/this-file-cannot-be-previewed-because-ther...

 

https://support.microsoft.com/en-us/office/outlook-pdf-preview-error-this-file-cannot-be-previewed-b...

 

 

Regards

Amal

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