Rechnung ohne Bestellung? (Abo für Acrobat Pro DC)

New Here ,
Jul 03, 2022 Jul 03, 2022

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Hallo miteinander,

 

ich möchte einmal ein Problem schildern und hoffe, dass mir jemand helfen kann.

Ich helfe einemm Freund der Familie manchmal mit seinem PC. Der Mann ist schon 72 und er klickt sich gerne durchs Internet.

Jetzt hat er Post von Adobe bekommen, dass er sein Abo für Acrobat Pro DC nicht bezahlt hat und soll Mahngebühren entrichten.

Was soll ich sagen. Der Mann ist 72 und weiß gerade mal, wo er den PC anmachen muss. Die E-Mails waren in seinem Spam-Ordner und er war überfordert. Jetzt ist er an mich herangetrreten und bittet um Hilfe. Er weiß auch nichts von einem Adobe-Konto und ist total am Ende.

 

Ich finde keine Teleonnummer und die beschriebenen Kontaktadressen zum Support passen alle nicht zum Anliegen. Weiß vielleicht jemand von Euch, an wen ich mich wenden kann?

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correct answers 1 Correct answer

Adobe Community Professional , Jul 03, 2022 Jul 03, 2022

This sounds like a phishing or scam attempt, so be careful!

To contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use

...

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Adobe Community Professional ,
Jul 03, 2022 Jul 03, 2022

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This sounds like a phishing or scam attempt, so be careful!

To contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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New Here ,
Jul 04, 2022 Jul 04, 2022

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Thanks a lot for your tip! The links helped and I was able to reach the right person!

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