Redact is not working despite disabling enable advance security and running at startup.

[jason_3683]

Redact always freezes the whole adobe app despite trying out all resolution. Is there any way that I can redact without freezing?

[Tariq Ahmad Dar]

Hi @jason_3683 

Sorry for the delayed response and troubled experience. 

Ensure your application is updated. To check for pending updates, launch Acrobat> Help Menu> Check for updates. 

Is it possible for you to share the file with us? Also, let us know if this happens with all files or if it is an intermittent issue. What version of Acrobat is installed on your machine? To check the version, Launch Acrobat> Help > About Adobe Acrobat. 

Please share the logs with us if this happens again: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. This tool will also help you share the logs directly; please share your unique log ID. 

Thank you for your help and patience. 

~Tariq