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Redact only removes whole pages not marked text

Explorer ,
Feb 15, 2018 Feb 15, 2018

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My Acrobat Pro DC redact tool is removing whole pages instead of the marked text. Cause?  Cure?  (The preview of the redaction shows just the text removed.)

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Security digital signatures and esignatures

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Adobe Employee ,
Feb 16, 2018 Feb 16, 2018

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Dear Nealf21

Could you please elaborate on the issue. Kindly share the OS on which you are seeing this issue and the build details of Acrobat Pro DC. Helps > About Adobe Acrobat Pro DC.

-Bhavna

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Explorer ,
Feb 21, 2018 Feb 21, 2018

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High Sierra 10.13.3

Adobe Acrobat Pro DC 2015.006.30416

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Adobe Employee ,
Feb 22, 2018 Feb 22, 2018

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Adobe is aware of the issue and working on it.

Will share updates once fix is available.

-Bhavna

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New Here ,
Aug 06, 2018 Aug 06, 2018

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It's now August. Any fix? Still having the same issue. HIgh Sierra 10.13.6 

Architecture: x86_64

Build: 18.11.20055.290043

AGM: 4.30.78

CoolType: 5.14.5

JP2K: 1.2.2.41223

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New Here ,
Oct 17, 2019 Oct 17, 2019

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I am having this problem currently and I searching the internet for answers...of course, no one answered this....does anyone know how to fix this?

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New Here ,
Jul 28, 2021 Jul 28, 2021

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I am also having this problem and theres no fix that I can find.  It's been nearlly two years since you posted.  Did you find any solutions?  

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