Redaction is super slow

[jo90stech]

We have a group of people that redact documents on a regular basis. The are on the latest version of Acrobat DC Pro, Version 2022.003.20310 64bit. What can we do? Some of these redactions actually can take hours on a large document. 

[AkanchhaS]

Hi @jo90stech 

Thank you for reporting this to us.

Have you started observing this issue immediately after installing the latest patch, or have you been experiencing it from the previous versions?

 Please try a few troubleshooting steps and see if that makes any changes.

1- Open Acrobat>Help>Repair Installation [Windows only]

2- For testing, 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable  "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows]

Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable and "Enhanced Security">OK>close and reopen Acrobat [Mac]

and try the redaction again.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

3- Do you experience this issue with the smaller documents?

Let us know the result. 

Thanks,

Akanchha 

[jo90stech]

I have tried many steps including your suggestion. I opened an Enterprise support case and will post here the solution if one is found. 

[Tammy288545691bnq]

The same issue is happening to me. It took two hours this morning. In the meantime, you can't do anything else related to Acrobat. Please give us a solution.

[jo90stech]

There has been no solution yet. I will post when one is found.