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1

Redaction is super slow

Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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We have a group of people that redact documents on a regular basis. The are on the latest version of Acrobat DC Pro, Version 2022.003.20310 64bit. What can we do? Some of these redactions actually can take hours on a large document. 

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General troubleshooting

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Hi @jo90stech 

 

Thank you for reporting this to us.

Have you started observing this issue immediately after installing the latest patch, or have you been experiencing it from the previous versions?

 Please try a few troubleshooting steps and see if that makes any changes.

1- Open Acrobat>Help>Repair Installation [Windows only]

2- For testing, 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable  "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows]

Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable and "Enhanced Security">OK>close and reopen Acrobat [Mac]

and try the redaction again.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

3- Do you experience this issue with the smaller documents?

 

Let us know the result. 

 

Thanks,

Akanchha 

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Community Beginner ,
Jan 19, 2023 Jan 19, 2023

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I have tried many steps including your suggestion. I opened an Enterprise support case and will post here the solution if one is found. 

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New Here ,
Mar 13, 2023 Mar 13, 2023

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The same issue is happening to me. It took two hours this morning. In the meantime, you can't do anything else related to Acrobat. Please give us a solution.

 

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Community Beginner ,
Mar 14, 2023 Mar 14, 2023

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There has been no solution yet. I will post when one is found.

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