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Reembolso

New Here ,
Sep 18, 2023 Sep 18, 2023

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Hola, tengo un problema. Habia adquirido la prueba gratuita de adobe acrobat pro por 14 dias. Al finalizar omiti cancelarla y se me debito el importe corrrspondiente a un mes, por lo cual cancele la suscripcion y efevtivamente se me reintegro el monto. Sin embargo hoy me hize una transferencia por mercado pago y se me desconto de adobe siendo que ya habia sido cancelada la suscripcion y devuelto el importe, y siendo que no volvi a solicitarlo. Como puedo pedir un reembolso de algo que ya cancele, se me devolvio y quito de nuevo sin mi consentimiento?

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correct answers 1 Correct answer

Community Expert , Sep 26, 2023 Sep 26, 2023

This sounds complicated. This is a task for the people at the Adobe customer support desk. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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This sounds complicated. This is a task for the people at the Adobe customer support desk. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 02, 2024 Apr 02, 2024

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Hola, cuando cancelaste la subscripcion cuánto se demoró en reintegrar el monto?

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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With the cancel, Adobe gave you an estimate. It takes around 5 to 10 working days (Monday to Friday, excluding holidays).

ABAMBO | Hard- and Software Engineer | Photographer

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