We are using textbox and pulling data from d365 dynamically using some variables with font type calibri, but when we are sending document to the patient for sign
its font family and font colour look different i.e light color.
Attaching the two screenshots, It will define the font type calibri and second image will define the dynamic data coming dynamically.
This causing an issue on our functionality.
Which Adobe software is being used in each case? The first has nothing from the software, and the second has some part that I don't recognise as an Adobe product.
There may be more useful info in the screen shot you call SS Dynamic. I do not recognise the controls at the top, but they may belong to an Adobe tool I don't use. Please give a screen shot showing the whole window of the app, including the title bar and tool bars if shown. (Be sure of course to remove sensitive info as before, thanks).
So your second screen shot is NOT from Acrobat Pro. Does the problem occur if you download the file and open it in Acrobat Pro?