Reinstalling Acrobat XI Pro

[MSLOAN]

I keep getting the message - "Serial number you provided is valid, but a qualifying product could not be found on this computer"

I got a new computer and downloaded the product from the web site. I do not have my old computer to look at any previous versions.

Looking for what to do?

Thanks!

MS

[Ned Murphy · Accepted solution]

The message indicates you are installing an upgrade licensed version.  It is unable to find the earlier version of the software to validate that you qualify for activating the upgrade. The alternative is to provide the serial number for the older version - there should be a drop down list where you can select the older version and some fields to put the old serial number.

Error: "This serial number is not for a qualifying product" | Adobe Creative Suite

[MSLOAN]

Correct - there is a dropdown list of various products then it is asking for its serial number - which I don't have anymore.

[MSLOAN]

I bought the upgrade 3 years ago. Didn't keep any info from the product I had before the upgrade. Is there a way to get a serial number to make my subscription for XI Pro get out of the trial mode? I have that serial number.

[MeenakshiNegi]

Hi MSLOAN,

Sorry for the delay in response.

If you have registered your product, you can find the product and details on your Adobe account here Adobe ID

You can check the product for the serial number and can install it from here: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Hope this will help.

If you still experience any issue, do let us know.

Regards,

Meenakshi

[edwardl10665405]

Hi,

I am moving to a new computer that does not have an old version of acrobat