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Remove Hidden Information tool removing visible text

New Here ,
Feb 18, 2020 Feb 18, 2020

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We use the Remove Hidden Information tool to process our pdf before sharing pdf.  We've now noticed that after running the tool it is removing visible text such as periods, colons, and sometimes the first letter of some text objects.  This is very strange since these characters are visible within the pdf.  Any ideas as to why this could be happening?

TOPICS
Comment review and collaborate PDF, Create PDFs, Edit and convert PDFs, General troubleshooting

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Explorer ,
Jun 20, 2020 Jun 20, 2020

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Did you find a solution

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Adobe Employee ,
Jun 21, 2020 Jun 21, 2020

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Hi,

Sorry for the inconvenience here. 

Do you see this issue with every file or just this one file? Can you please share one such sample file where we can reproduce the issue. 

Also share the Adobe Acrobat DC version you are using.

You can share sample files via Adobe Send https://documentcloud.adobe.com/link/send/ or any medium you are comfortable with. 

Thanks,

Charu Karwa 

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Explorer ,
Jun 23, 2020 Jun 23, 2020

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Hi Charu!

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:5d0af974-6405-4134-b5e2-8e296d9f275...

I see this issue with every file!a1.png

 

Acrobat DC version 2019.021.20058

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Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

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Hi,

 

Thanks for sharing the file, I am able to see the issue with the file. I will report the issue.

Also you are not on the latest version of Adobe Acrobat DC, please update to the latest.

 

Thanks,

Charu Karwa

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Hello, is there any way to deal with this error? An example is in the attachment.

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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I wonder if adobe officials found a solution?

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