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repeated "Adobe Acrobat has encountered an error and needs to close" referencing "error code 205"

New Here ,
Aug 01, 2023 Aug 01, 2023

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I've uninstalled Acrobat and reinstalled multiple times (and restarted my machine), because error code 205 appears to be an issue with the downloaded file, but I'm still unable to launch Acrobat. There are NO firewalls and I'm not on a network – I'm a freelancer working from home and on the same desktop (system updates all current) the past six years without any issues with Creative Cloud until recently. Any advice or suggestions greatly appreciated. I'm unable to work without access to Acrobat!

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Crash or freeze , General troubleshooting

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New Here ,
Aug 01, 2023 Aug 01, 2023

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Dropping back in to say I saw elsewhere someone solved the same issue with Illustrator by logging out of CC and logging back in, but I just tried that and it did NOT work for me. Still got the same error on Acrobat. 😓

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Hi @tracyf35133019 

 

Sorry to hear about the trouble caused. 

Cause of this error:

Sometimes Adobe apps cannot store your profile and licensing information in secure storage (Credential Manager in Windows and Keychain in macOS). When you try to open an Adobe app, you might get the error code 205.

Try the troubleshooting steps suggested here https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html 

 

If it doesn't help, then. 

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Hope this works.

 

Thanks,

Akanchha

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New Here ,
Jan 18, 2024 Jan 18, 2024

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Hi Akanchha, 

 

I had the same issue and did the exact thing you reported and the same 205 error is popping up. 

Please help! 

Thanks

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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quote

Hi Akanchha, 

 

I had the same issue and did the exact thing you reported and the same 205 error is popping up. 

Please help! 

Thanks


By @DANIELLE34894035k3xo


What is your OS and version? Are you part of an IT managed computer pool, or is this your private machine?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Hi, I've had the same issue for a while now. Have followed every possible troubleshooting tip with no luck. MacOS 14.4.1 .

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New Here ,
Feb 19, 2024 Feb 19, 2024

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My fix was to logged out from Adobe app and log back in with Acrobat first.

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New Here ,
Jul 10, 2024 Jul 10, 2024

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This worked for me too. Log out of Adobe and then reopen and open an Acrobat file first.

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New Here ,
Jul 11, 2024 Jul 11, 2024

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It worked for me too. I am happy that it's sorted. 

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