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repeated "Adobe Acrobat has encountered an error and needs to close"

Community Beginner ,
Jul 18, 2024 Jul 18, 2024

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I have a PDF file (made entirely of high-quality images) that is 561 MB in size. Every time I use the Compress a PDF tool from the desktop version of Adobe Acrobat to compress it, the app crashes and gives me an error (strangely, without a code). 

 

Screenshot 2024-07-13 180140.png

 

I tried every possible solution to no avail. I logged out and signed back in. I used the cleaner tool. I uninstalled the app and downloaded it from the Acrobat direct installer. Nothing worked. I thought the problem might be with the file itself, so I tried another file, and the result was even weirder. The output of compressing the other file was a file with double the size! What in the world is happening?

Screenshot 2024-07-19 002350.png

TOPICS
Crash or freeze , Edit and convert PDFs , General troubleshooting , PDF , Scan documents and OCR

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Community Expert ,
Jul 18, 2024 Jul 18, 2024

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What you're showing are the properties of an original document which is 36 Mb and those of a compressed document which is 64 Mb, i.e. almost twice as large.
Is that correct?

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