Repeating Redactions

[Erica26004318k3q1]

When I apply and save redactions, they are repeating across multiple pages (either before or after page applied). I have tried restarting, checking for updates, reinstalling Acrobat DC, and optimizing the pdf prior to redacting. I am using the Pro account through Creative Cloud. I have tried actively applying the "Repeat Across Multiple Pages", then deleting the repeats before applying redactions - the repeated applied redactions still appear. Help!

[S. S]

Hi @Erica26004318k3q1,

Hope you are doing well. Sorry for the trouble.

Can you check if the redactions have multiple entries to a single redaction?

You can refer to the help article for more: Removing sensitive content from PDFs in Adobe Acrobat DC

Also, would you mind sharing the below information:
1. The version of Acrobat you are using;

2. Is this issue specific to a file or all the files?

You can also try installing the 64 bit version of the application from here: Download Acrobat installer for Enterprise term or VIP license (adobe.com)

Hope this helps.

-Souvik.

[Erica26004318k3q1]

Redactions do not have multiple entries (except when I tried applying them so I could delete). Running Acrobat Pro DC Continuous Release 2022.002.20191 64-bit. So far, it's only been this document, but it's happened with a "printed" version as well, i.e. I printed to an Adobe pdf, and am having the same issues as with the original.

[Natalie33797404v3tt]

I suddenly have the same problem: The redaction duplicates itself across the pages. Solutions?

[S. S]

Hi @Natalie33797404v3tt,

Thank you for writing in! 

The document on which you experience the issue, does it contain a background image or created using any third party application?

In such scenarios, there's a possibility that Acrobat performs the redaction on the background too, which leads to the marks staying over on the other pages as well.

Please try these steps once:  "Remove Hidden Information" > then "Mark for Redaction" (but it is necessary to select text in a square now, rather than selecting lines of text) > "Apply redactions" > Save.

-Souvik

[Hugh35059242u3d4]

Sorry, but yourt advice is useless. Remove Hidden Infdormation does not solve whatever the Acrobat glitch is. I just re-scanned a hard copy of the document, OCRed it and the stupid Adobe problem went away. I am recommending that we ditch Adobe across our 9 offcies and move to Nitro Pro. 

[Jamie36337933rapi]

What an awful state we're in when we think it's ok to be that rude and angry towards a perfect stranger and when that stranger is only trying to do her job.

[Executive5E6C]

I am having the same issue as well.

Whether I redact a single word or multiple, once saved it repeats across all my other pages

[ethan john545]

That sounds incredibly frustrating. It seems like a bug with Acrobat DC's redaction tool not respecting page boundaries. You've already tried all the right steps hopefully Adobe addresses this in a patch soon. Thanks for sharing your experence.

[AnandSri]

Hello!

I hope you are doing well, and we are sorry for the delayed response and the trouble.

Please install the latest build of Acrobat: 25.001.20531 (Win) | 25.001.20529 (Mac), planned update June 10, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

If the issue continues, please provide the following information: the current version of the operating system on your device, a sample PDF file, a screen recording with the steps/workflow to reproduce the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.