Replying to shared file email by recipient

Report · Oct 27, 2019

Hi,

I have been using Adobe Pro DC paid account since 2016.

I have been sharing files with clients for viewing.

Clients would receive an email invitation.

If a client replied to that invitation by clicking their email reply, I would receive an email via my email on file with Adobe.

As of the last few weeks, my clients can no longer reply to the emails. Instead they see the below.

"Delivery has failed to these recipients or groups:

Adobe Document Cloud (message@adobe.com)
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

Diagnostic information for administrators:

Generating server: BL0PR02MB5665.namprd02.prod.outlook.com

message@adobe.com"

Note that the email being replied to is message@adobe.com and NOT my email.

Also note this has NEVER been a problem until recently.

Support has been zero help. They can't seem to even understand my problem.

I am using the latest Mac OS on a Mac Pro.

Also note that this happens even when sharing a file via the Adobe cloud site on web and on Ipad.

Thanks.

Report · Jul 19, 2021

I have the same problem but using the app on a Windows 10 system.

Report · May 26, 2022

One of my clients also got the same message today. She is on a Windows system.

But after some investigation, I have to ask why they would respond to the email. The purpose of sharing a file via Acrobat is to click on the link and view/comment on the document in a web browser.

Report · Aug 28, 2022

Hi, I'm 81 year old man in New Zealand. Last week I subscribed to Adobe to be able to use pdf opening program.

After 3 days trying to achieve appropriate download, today I sent request to be unsubscribed.

I received a similar reply from postmaster string that they could not pass my message because of the large amount of incoming mail.

Is there any guarantee that if I send another request in a xfew days from now it will achieve the unsubscribing?

David Paterson

Report · May 03, 2023

I have this problem now and have never had it before. How does one resolve this????

Report · Aug 10, 2024

Same problem for me. This was the only thread I could find about this issue.

Report · Aug 10, 2024

ouch! that stinks. Can you not send the email from your personal account and send the PDF from your computer to alleviate from sending from the Adobe Cloud? Just a thought. Or...

You could wait and retry? Reduce the file size? The error message you're seeing indicates that Adobe Document Cloud's mailbox (or a specific mailbox at Adobe) is full and cannot accept new messages at the moment. This is why your email is being bounced back....I hate that too!