Request E-Signature produces "exceeded page limit" when trying to send document to myself

Report · May 20, 2025

When using the "Request E-Signature" tool in the Adobe Acrobat app and providing my email address in the recipients box and pressing the "specify where to sign", the document gets stuck on uploading and then I get the the "exceeded page limit" error message even if the document only has 1 page. This error does not occur when using the web version of Adobe.

Report · May 20, 2025

Hi Kacper34594604lgmo,

Thank you for reaching out, and sorry about the trouble.

As you mentioned, you can send the document via the web version. Please confirm if you tried sending via the web version after getting the desktop application error. Did you check if you got the error with other files or a particular file?

Please share the sample PDF where the error occurs so we can check. Also, please share a screenshot of the error.

Share the Acrobat and OS version numbers on the machine. We will check this.

In the meantime, if the web version works, please use it for further transactions.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Report · May 21, 2025

Yes the same file that has the error when using the application sends without an issue when using the web version of Adobe. The error occurs with any document I have tried so I don't think you will find anything wrong with the document I have attached.

I have attached two images related to the error, the upload progress gets stuck at 72% then a few seconds later the error that I have exceeded my page limit comes up

I am running:
Windows 10 22H2 Build 19045
Adobe 2025.001.20474 64Bit

Report · May 21, 2025

Hi Kacper34594604lgmo ,

Thank you for the information.

It seems that the issue is not with the application but with the account configuration. Please share the email address you use for both the desktop and web applications in a private message. It will help us confirm the account's status. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

Report · May 22, 2025

I have private messaged you with the email address. I have asked other users in my business to try this and they also get this error so it does not seem like I am the only one affected.

Report · May 28, 2025

any followup on this?

Report · Jun 02, 2025

any followup on this?

Report · Jun 06, 2025

Any followup on this?

Report · Jun 06, 2025

Hi Kacper34594604lgmo,

I'm sorry about the delay in getting back to you.

We checked the Acrobat Sign account, and it is working fine. However, we see that there is no active subscription for Acrobat. Please make sure that you have made the payment.

Please check if you get the error message with that particular file or other files. Also, could you share the machine's Acrobat and OS version numbers?

It would be really helpful if you could share the screen recording of the steps you use to send a document for signature from a desktop application. We will get it checked.

Thanks,

Meenakshi

Report · Jun 10, 2025

The Acrobat license is paid for.
I get the error with any PDF document.
I have already provided the Acrobat and OS version in my first reply in the thread ⬆ :

Windows 10 22H2 Build 19045
Adobe 2025.001.20474 64Bit

I have attached a recording of what I am doing and the error.