"An error has occurred. Please try again."
"Access token provided is invalid or has expired."
I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.
I have had to subscribe to DocuSign to get things done.
Please Adobe, it shouldn't be this difficult!
Hope you are doing well and sorry to hear that.
Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/adobe-acrobat-sign-discussions/access-token-provided-is-invalid-or-ha... and see if that works for you.
Please check the attached screenshot and see if that helps.
I can sign documents OK. The problem is that I can't send them out to be signed by other people - "Request E-signatures".
I note that option is visible in your screenshot (on the left) but it's not available to me currently. All I have is "Fill & Sign" or "Add Signature".
It seems like there is a problem with an "access token". Could you look into that please?
We are sorry to hear that.
Would you mind trying again in a new web browser and see if that works. Also, please go through the similar discussions listed below and see if that helps:
I've already tried different browsers - although I'm mainly trying to request signatures from Adobe Acrobat Pro DC.
I've also already looked at older discussions as you suggested.
This is from the solution to one of the discussions you linked to:
"The error happened because I used the same email address and I must not have waited long enough to purchase the new subscription for anything to reset on the account side. After a very helpful chat with support, they were able to contact the back end department and get everything resolved within an hour".
Please could you look into this?
I have shared more information with you in a private message ,please check.
Here's part of an email I received from Adobe Customer Services:
"We understand that you are not able to use our Send for Signature service and it will require us to manually archive the account and provision the change."
This has now happened, and it looks like it has fixed the problem.
Useful for anyone else experiencing this issue!
I have a similar problem but Adobe keeps telling me to contact my administrator and that i need to upgrade. It gets to 72% then stalls. It was working yesterday briefly and it has stopped again. So blimmin frustrating. i have done all the steps with the issue surrounding 72% error and cannot even reload Adobe Creative Cloud to see if there issue is there. Adobe please help!
I have the same issue and when re-installed, Adobe Acrobat DC's 'request a signiture' feature doesn't function past selecting a file to send to recipients.
We are sorry to hear that. What happens when you try to request a signature via Adobe Acrobat? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding. Also try to request signatures via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.
@Ruth24567544o3dc please go through the similar discussion https://community.adobe.com/t5/acrobat-discussions/send-for-signatures-hangs-at-72-still/td-p/119434... and see if that works for you.
Is there a clear answer as to how to resolve this issue? Very frustrating.