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Request must be made to correct API access point

New Here ,
Nov 20, 2020 Nov 20, 2020

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I'm trying to use the sign function for the first time in acrobat and this error keeps popping up as I go to a request signature. It says "request must be made to correct API access point (e.g. use GET /baseUris)" how do I get it to work?

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Crash or freeze , General troubleshooting , How to , PDF forms

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correct answers 4 Correct answers

Community Expert , Mar 26, 2021 Mar 26, 2021

What if I don't want to read a bunch of stuff that doesn't help?

 

  • Then don't.

 

Any other suggestions?

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Community Expert , Mar 29, 2021 Mar 29, 2021

When you use Adobe Sign post the question in the forum for Adobe Sign.

Or contact the Adobe support.

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New Here , Oct 25, 2021 Oct 25, 2021

I just spent some time with Adobe chat support. They first had me try going to the document cloud and sending that way. That worked. https://documentcloud.adobe.com/

 

Next, they just had me log out of my desktop application then log back in and try again. That also worked. 

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New Here , Dec 13, 2022 Dec 13, 2022
  1. I was having this same issue and I found out that I was not signed in to Adobe.  Once I signed in it went so smoothly.  All I could say was OMG!  Good luck everyone.  Merry Christmas and Happy New Year!

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Yes I have this problem too. After placing a signature on a document and clicking next, I receive this error message.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Yes, I am also having that same issue.  I push "Request Signatures," enter the email address, and an error message pops up saying, "An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)."  What does this mean?  Has anyone figured out the solution to this? 

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New Here ,
Mar 04, 2023 Mar 04, 2023

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Logging out and logging. back into your Adobe account seems to correct this issue.

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Community Expert ,
Feb 18, 2021 Feb 18, 2021

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Did Acrobat used to worke fine before the last update? Can you tell if this error just started popping out of nowhere after the last update?

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Community Expert ,
Feb 18, 2021 Feb 18, 2021

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If this is happening while trying to use Adobe Sign see the Adobe Sign API -FAQ:

 

helpx.adobe.com/sign/faq/api.html

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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What if I don't want to read a bunch of stuff that doesn't help? Any other suggestions?

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Community Expert ,
Mar 26, 2021 Mar 26, 2021

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What if I don't want to read a bunch of stuff that doesn't help?

 

  • Then don't.

 

Any other suggestions?

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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Fair enough, but I was hoping for quick & helpful information from people smarter than me, who have the ability to dumb it down so that regular people (like me) can solve their own problems without spending an hour with tech support... 

 

I know, I know, "hope in one hand..."

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Community Expert ,
Mar 29, 2021 Mar 29, 2021

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When you use Adobe Sign post the question in the forum for Adobe Sign.

Or contact the Adobe support.

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Go to preferences, then identity, and fill out them out

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New Here ,
Aug 20, 2021 Aug 20, 2021

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The simplest solution for me was to send from the website...yuck but it got it done.

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New Here ,
Oct 25, 2021 Oct 25, 2021

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I just spent some time with Adobe chat support. They first had me try going to the document cloud and sending that way. That worked. https://documentcloud.adobe.com/

 

Next, they just had me log out of my desktop application then log back in and try again. That also worked. 

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New Here ,
Dec 11, 2021 Dec 11, 2021

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Thank you very much!  This seemed to work!  Waiting on the signee to return the document!

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New Here ,
May 05, 2022 May 05, 2022

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This worked for me as well

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Signing out and back in worked for me (did an update help>check for updates)
Thank you SO MUCH!

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New Here ,
Jan 30, 2023 Jan 30, 2023

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Thank you for sharing this! I logged out and back in and now all is working again.

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New Here ,
Jan 31, 2023 Jan 31, 2023

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Thank you for posting this.  I was having the same issue and your solution worked for me!  Appreciate it!

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New Here ,
Dec 13, 2022 Dec 13, 2022

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  1. I was having this same issue and I found out that I was not signed in to Adobe.  Once I signed in it went so smoothly.  All I could say was OMG!  Good luck everyone.  Merry Christmas and Happy New Year!

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Community Beginner ,
Jan 13, 2023 Jan 13, 2023

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Are there any suggestions for when sign out / sign in does not work?

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