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Request Signature wont function

New Here ,
Aug 03, 2021 Aug 03, 2021

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Hi Community 

 

I have having an issue with the request signatures function when using Adobe Acrobat DC Pro. 

 

When I attempt to "Specify Where to Sign" Adobe opens a progress bar, this bar continually get stuck at 72%. 

 

I have uninstalled and reinstalled the software, signed out and signed back in, checked for updates and used the repair installation tool and yet I still cant get this function to work.

 

Any suggestions would be greatly appreaciated.

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi Msmith

 

Hope you are doing well and sorry for the trouble. As described Adobe Acrobat Pro DC  hangs at 72% when sending for signatures and you have already tried repair, updates, uninstall and reinstall with no success.

 

Please try to logout of the Adobe Acrobat Pro DC application, reboot the computer once and relogin and check if that helps.

Also, please try to send the documents for signature online using the link: https://documentcloud.adobe.com/link/home/ and see if that works for you.

 

To send a document for signature, you can use the "Request Signature" option on Document Cloud web or from/within Adobe Acrobat DC desktop application. 

Here are the exact steps for how you can initiate the Request from-

1- Acrobat DC desktop app:  Signature https://helpx.adobe.com/acrobat/using/send-for-signature.html 

2- Document Cloud web : https://helpx.adobe.com/document-cloud/help/send-for-signature.html 

 

Let us know how it goes

 

Regards

Amal

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