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J
JBlee_Kindred
Participant
October 20, 2023
Answered

Request Signatures missing from new acrobat install

  • October 20, 2023
  • 1 reply
  • 1890 views

Good Morning,

 

I recently changed laptops and after installing acrobat I see I have the new version (tolls on the left) whereas I had the old version (tools on the right) previously. 

 

Since updating I no longer have the request signatures option. I don't have a sign tab at the top, not is request signatures in the list of all tools (see below screenshot). It's not an issue with my account as I can request signatures via my online account in a browser - however, this route does not contain all of the options as acrobat itself (e.g. adding additional files which I need).

 

 

Can somebody please help? I've seen similar posts like this but none have a resoluton that works for me. 

 

Kind Regards

 

Jason

    This topic has been closed for replies.
    Correct answer JBlee_Kindred

    Ok sorted! After switching back to the old version and following the below instructions I was able to get the option back (I wasn't able to do the below in the new version) - 

     

    Solved: Re: 'Request Signature' option missing - Page 2 - Adobe Community - 13291727

    1 reply

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    October 20, 2023

    You must "Disable new Acrobat".

     

     

     

    Acrobate du PDF, InDesigner et Photoshopographe
      J
      JBlee_KindredAuthor
      Participant
      October 20, 2023

      Thank you. However, I've just tried this now and the option is still missing -

       

       

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