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Request Signatures missing from new acrobat install

Community Beginner ,
Oct 20, 2023 Oct 20, 2023

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Good Morning,

 

I recently changed laptops and after installing acrobat I see I have the new version (tolls on the left) whereas I had the old version (tools on the right) previously. 

 

Since updating I no longer have the request signatures option. I don't have a sign tab at the top, not is request signatures in the list of all tools (see below screenshot). It's not an issue with my account as I can request signatures via my online account in a browser - however, this route does not contain all of the options as acrobat itself (e.g. adding additional files which I need).

 

JBlee_Kindred_0-1697794316732.png

 

Can somebody please help? I've seen similar posts like this but none have a resoluton that works for me. 

 

Kind Regards

 

Jason

TOPICS
Modern Acrobat , Security digital signatures and esignatures

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correct answers 2 Correct answers

Community Expert , Oct 20, 2023 Oct 20, 2023

You must "Disable new Acrobat".

 

UI-UX.jpg

 

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Community Beginner , Oct 20, 2023 Oct 20, 2023

Ok sorted! After switching back to the old version and following the below instructions I was able to get the option back (I wasn't able to do the below in the new version) - 

 

Solved: Re: 'Request Signature' option missing - Page 2 - Adobe Community - 13291727

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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You must "Disable new Acrobat".

 

UI-UX.jpg

 

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Community Beginner ,
Oct 20, 2023 Oct 20, 2023

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Thank you. However, I've just tried this now and the option is still missing -

 

JBlee_Kindred_0-1697795017260.png

 

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Community Beginner ,
Oct 20, 2023 Oct 20, 2023

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Ok sorted! After switching back to the old version and following the below instructions I was able to get the option back (I wasn't able to do the below in the new version) - 

 

Solved: Re: 'Request Signature' option missing - Page 2 - Adobe Community - 13291727

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New Here ,
Dec 12, 2023 Dec 12, 2023

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That did absolutely nothing

 

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