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Requested view is not available for the resource in the current state

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I'm using Adobe Acrobat Pro DC (32 bit) and getting the below error when trying to send a file for someone else's signature (after I signed it). This error coming only for one particular file and have no issue in sending other files for signatures.

'Requested view is not available for the resource in the current state'

 

What are the causes of the error? how can I resolve it?

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Security digital signatures and esignatures

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Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

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Hi Dilan,

 

Hope you are doing well and sorry for the trouble. As described you are getting the error 'Requested view is not available for the resource in the current state' for a particular PDF document

 

Would you mind sharing the workflow/steps you are doing to send the document for signature? Are you using the Mega sign option in Adobe sign (Business/Enterprise level account)? If yes, please check out the help page https://helpx.adobe.com/sign/kb/getting-an-error-while-using-post-megaSignId-views.html and see if that works for you.

 

Let us know if you are referring to something else.

 

Regards

Amal

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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No, I'm not using a Mega Sign option. Just adobe acrobat DC (Fill a Sign option)

Following are the steps I followed.

0. Combine 6 pages and make one PDF file. (Totally 8 pages)

1. Click the 'Sign & Fill' tool on the most left side panel

2. Click ' Request Signature' on the 'Fill & Sign ' Toolbar

3. Add signatures

4. Specify where to sign

 Can't send for the signature and I'm getting the above error.

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New Here ,
May 23, 2021 May 23, 2021

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Did this issue ever get resolved? I am having the same issue.  I've used Adobe Pro DC many times, but keep getting this error message no matter that I try. 

 

'Requested view is not available for the resource in the current state'

 

Please help!

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New Here ,
Oct 26, 2021 Oct 26, 2021

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I'm not using a Mega Sign option. Just adobe acrobat DC (Fill a Sign option)

Following are the steps I followed.

0. Combine 6 pages and make one PDF file. (Totally 8 pages)

1. Click the 'Sign & Fill' tool on the most left side panel

2. Click ' Request Signature' on the 'Fill & Sign ' Toolbar

3. Add signatures

4. Specify where to sign

 Can't send for the signature and I'm getting the above error.

 

Having the same issue and following the same steps?

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Is this a behavior with a particular PDF file that you have created after combining 6 pages or with all the PDFs that you try to send for signature? Please try with a different PDF file and see if that helps.

 

Also please try to send document for signature via Document Cloud - https://documentcloud.adobe.com/link/home/ and see if that helps.

 

Also make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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Community Beginner ,
Nov 25, 2022 Nov 25, 2022

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same problem here in 2022 - unhelpful error message and no online help seems available either.

Please give us reasons why this error happens so we can expolore solutions.

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi @sevenh 

 

Would you mind sharing the small video recording of the steps you are doing and the issue you are experiencing so that we can check it on our end.

 

Also make sure you have the recent version 22.3.20281/82 installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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New Here ,
Dec 19, 2022 Dec 19, 2022

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I have the same issue. 

 

I have signed a document and then I click on 'Next' --> ' Request Signature' and it fails before I can even specify the location of the signatures with the error message specified above. I have the latest version installed.

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Adobe Employee ,
Dec 19, 2022 Dec 19, 2022

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Hi @Anoek27628272su2v 

 

Hope you are doing well and sorry to hear that.

 

Have you check if you can send the document for signature via https://acrobat.adobe.com/  without any issues?

Also, try to use the new incognito window on Chrome and check if you experience the same behavior.

 

Regards

Amal

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New Here ,
Dec 22, 2022 Dec 22, 2022

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Got the same, when I tried uploading it to website version of Adobe Sign -- got new message! Exceeding the page limit.

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New Here ,
Jan 19, 2023 Jan 19, 2023

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Heyo, I know you wrote this over a month ago, but I thought I'd pop this here for anyone with this issue.

I just fixed this exact issue for a client by flattening the pdf. Steps below.

The error message is vague and useless but when I clicked "more options" and stepped through the upload, I was given a much more helpful error message "Acrobat Sign was unable to create your agreement because the document could not be thumbnailed."

Steps to Flatten a PDF (with Adobe Acrobat)

  • Open up your PDF in Adobe Acrobat (not Adobe InDesign or Adobe Reader).
  • Click File > Print > Select "Adobe PDF" as the printer > Click OK.
  • You are prompted to save the new print. Hint: Use a different filename.
  • You are then able to upload this newly flattened PDF document with no further issues.

https://helpx.adobe.com/sign/kb/unable-to-create-your-agreement-because-the-document-could-not-be-th....

I hope this may help someone. 🙂

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Hi,

I had this same error message when sending for signatures from my PC, so I tried to send for e-signatures via the document cloud. It still wouldn't send, but it gave me a clearer error message. It said, "Acrobat Sign was unable to create your agreement because the document(s) exceeded your page limit." I don't know what the limit is, but I was trying to work with 109 page document. Hope this helps someone. 

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hi @Elaine282176225l6w 

 

Please go through the help page https://helpx.adobe.com/sign/using/transaction-limits.html and see if that works for you.

 

Regards

Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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