We are experiencing 2 separate issues. When sending out a waiver for signature, the waiver used to pull up with the fields automatically highlighted, but now we have to click on the fields manually each time before sending.
Also, our waiver includes checkboxes already on it. We used to be able to just click on the existing checkboxes and they would highlight, but now they do not register as checkboxes and clicking creates a text box. I know we can change the textbox to a checkbox, but this has caused problems for our signers and looks funny because the boxes stack onto the ones already on the form.
Ideally I would love to somehow revert our account back to where the waiver is prepared and we can just designate the recipient, but at the very least I would like to figure out how I can fix the fact that the checkbox feature no longer registers on this form (which we have used for years and only the past few weeks has been causing issues). Any help is appreciated!
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