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Resolved: Japanese characters cannot be displayed correctly when using redact tool

New Here ,
Oct 07, 2019 Oct 07, 2019

Hi guys,

 

Japanese characters cannot be displayed correctly when importing a term list into Acrobat pro DC. All Japanese chareacters are corrupted. Could you please resolve this issue?

 

Here are the steps I was doing.

Step 1: click 'Tools' > 'Redact'

Step 2: click 'Mark for Redaction' > 'Find Text'

Step 3: click 'In the current document' and 'Multiple words or phrase'

Step 4: click 'Select Words' > 'Import...' 

Step 5: Import a txt file with some English and Japanese terms to Adobe Pro DC.

Note: Both English and Japanese texts are displayed correctly in the txt file.

 

However, all Japanese texts are corrupted when importing to Adobe Pro DC. Please refer to the image below. 

 

2019-10-08 13_47_53-Search.png

If I add Japanese terms one by one manually, it can be displayed correctly. Please see the image below. But I have a lot of terms need to be added. Manually adding is too time consuming. 

2019-10-08 13_55_05-Search.png

 

I have been using this function for European languages, all works well, but for Asian languages, for example, Japanese, Chinese, Korean are all corrupted in this way.

Could you please help with issue?

Thank you in advance!

 

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Community Expert ,
Oct 07, 2019 Oct 07, 2019

If import text file is UTF-8 (not with BOM), save UTF-16LE format and import.

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New Here ,
Oct 07, 2019 Oct 07, 2019
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Thank you so much for help! After saving it to Unicode, all works well!
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