my laptop was completely reinstalled two days ago. When I reinstalled the Adobe Acrobat Pro application yesterday, all my tools were gone. I also unfortunately can't find a way to restore them in the account.
Is there any other way? One tool was not created by me, but by a colleague and he is no longer with the company...
Please explain what you mean by "tools", exactly. How did you access them before?
We had a tool that used OCR to make the invoices legible while reducing the file size.
I had access to this under Tools > Action Wizard > Actions List > OCR Tool Invoices check (we named it this way)
But now only the preset ones from Adobe are under "Actions List" and not the ones we created ourselves.
Did you have a different version of Acrobat before?
You can find user-created Actions in the following folder (for Windows):
C:/Users/<USER NAME>/AppData/Roaming/Adobe/Acrobat/<VERSION NUMBER>/Sequences
If you can find that folder for your previous installation and copy the files in it over to the new version, these Actions should appear in the application.