Return code from the Adobe Installer Process is (7).Stopping the installation process.

Report · Feb 01, 2018

I used the latest CreativeCloud Packager to package the latest Acrobat Pro DC (Continuous) version for my organization - 18.9.20044. The package installs fine on my 2 personal PCs, but when I try to run the install on another PC, I get this message:

It's a Windows 7 Enterprise Service Pack 1 x64 with Office 365.

I followed all the tips to fix the issue mentioned here: Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Phot... including repairing/reinstalling Visual C++ Redistributables (2005, 2010, 2012, and 2015).

Here is the PDApp.log file:

01/31/18 20:37:53:280 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | Build Version - 1.13.0.59
01/31/18 20:37:53:280 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | Logging Level verbosity Set to 4
01/31/18 20:37:53:289 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | Successfully fetched the optionXML content from MSI database ...
01/31/18 20:37:53:294 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
01/31/18 20:37:53:296 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | The install language for Acrobat (APRO18.0) from the fallback map (en_US)
01/31/18 20:37:53:296 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | Bootstrapper launch location is :: C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{50AA0DA0-DF77-4B5F-9415-F7EE1276F540}\cache\ASU\Set-up.dat
01/31/18 20:37:53:361 | [INFO] | | ASU | OPM | OPM | | | 4640 | Build Version - 10.0.0.99
01/31/18 20:37:53:361 | [INFO] | | ASU | OPM | OPM | | | 4640 | Logging Level verbosity Set to 4
01/31/18 20:37:53:361 | [INFO] | | ASU | OPM | OPM | | | 4640 | Schema version and schema compatibility version are same or greater than current

01/31/18 20:37:53:403 | [INFO] | | ASU | OPM | OPM | | | 4640 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
01/31/18 20:37:53:403 | [INFO] | | ASU | OPM | OPM | | | 4640 | No Record found for the input fields in opm_getValueForKey
01/31/18 20:37:54:745 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | Build Version - 1.13.0.59
01/31/18 20:37:54:745 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | Logging Level verbosity Set to 4
01/31/18 20:37:54:745 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | The return code from the Bootstrapper Process is (0).
01/31/18 20:38:38:196 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 4660 | Process creation completed.
01/31/18 20:38:38:196 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
01/31/18 20:38:38:196 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 4660 | Failed in Acrobat (C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{50AA0DA0-DF77-4B5F-9415-F7EE1276F540}\cache\Setup\APRO18.0) deployment (3342383).Stopping the installation process.

Thanks so much if you can point me in the right direction!

Report · Feb 01, 2018

Hello jrabef

We apologize for the inconvenience caused, as per the description above, you are not able to install the package of Acrobat Pro DC as getting the error message Return Code 7, Is that correct?

Please use the Acrobat cleaner tool to remove any conflicting/corrupt installation or leftover files of Acrobat from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine and then run the package.

If the issue still persists, please contact the Adobe support team using the URL https://helpx.adobe.com/contact.html I have also sent you the direct contact details of Adobe support via private message, please check your email inbox.

Let us know how it goes.https://helpx.adobe.com/contact.html

Regards,

Anand Sri.