rich media (mp3)

[-rick-]

I would like to create a pdf  with audio files. After I have inserted a mp3 file and try to play it, a pop up menu appears in which it says that I should install the flash player. However, this has not been supported for some time. what can or must I do to play my audio files?

many thanks in advance.

[Tariq Ahmad Dar]

Hi @-rick-

Thanks for reaching out. 
Could you follow the workflow provided here: https://adobe.ly/432Ev7i and let us know if that works. 

And you are right, Flash Player is no longer available. But that message will come if you have Flash-based content, like FLV or F4V.

~Tariq

[-rick-]

Hi Tariq Ahmad Dar,
Unfortunately, same issue. I still need to install the flash player. I really can figure out the problem. It is just a mp3 file.

[ls_rbls]

Hi @-rick- ,

I recreated this scenario with the guidance given by @Tariq Ahmad Dar , and it worked flawlessly.

However, assuming that you are on the latest version update of your Acrobat Pro DC, and that the rich media .mp3 files that you are uploading on your PDF are indeed MP3 file format files, then it may be possible that the Flash Player message comes up due to using an outdated version of Acrobat Pro, OR, Flash Player is still in use in your operating system or web browsers.

In any case, please also confirm in which track are you on (Classic or Continuous?):

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2025.htm...

To see if my suspicion is accurate,  verify with the Acrobat Pro DC release notes and see if you've missed any important or mayor updates.

If you are able to verify that you are not on the latest version update, perform an update to bring your Acrobat to its current version.

Otherwise, can you confirm if you're on a legacy version of Adobe Acrobat Pro?

Here is a list of past Legacy Updates for older version of Acrobat:

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/

If none of my observations help youbto fix your current issue, see if you need to uninstall Flash Player at the operating system level. See how to in the link below:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html