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RPC Server is not available Adobate Acrobat DC 2024

Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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We are running Adobe Acrobat DC Standard (Laterst Version) 32 Bit on Terminal Server 2019 (actual patch status). We have installed a plugin in Adobe to contral Acrbat out of our application (32 bit) to open and display pdf files and to create e.g. hyperlinks.

Partialy users are struggeling with the error message "RPC Server is not available". we already checked what can be found in the internet regarding this issue, but nothing helped. we are realy suffering with his issue.

 

The last time when the issue occured we switched of the automatic update and then it worked, but now again the error message.

 

we checked the correct login

we checked the rpc service. the are running properly (DCOM Server Process Launcher, Remote Procedure Call (RPC) and RPC Endpoint Mapper)

we checked in the firewall "Remote Assistance" which is activated

we checked the network settings to ensure File and Printer Sharing for Microsoft Networks and Internet Protocol Version 6 (TCP/IPv6) are enabled 

we checked and compared the registry setting HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RpcSs

 

Acrobat is configured with the following key settings:

PDF/A mode - Never

show online storage (all 3 settings) OFF

Enable Protected Mode at startup - OFF

Fast Web View - On

Automatic Update - OFF

 

Any idea what else could cause this issue? The error appears only for single justes other users can work on the Terminal Server using Acrobat.

 

Is this issue related maybe to text searches in Acrobat, login / Multiple logins on different systems, memory, cash, and setting in Acrobat?

 

 

 

TOPICS
Crash or freeze , General troubleshooting , How to , PDF

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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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in the event viewer the following error are shown maybe they are related:

 

Faulting application name: Acrobat.exe, version: 22.3.20314.0, time stamp: 0x63cb6687
Faulting module name: ntdll.dll, version: 10.0.17763.4974, time stamp: 0x761f6403
Exception code: 0xc0000409

 

Faulting application name: Acrobat.exe, version: 22.3.20314.0, time stamp: 0x63cb6687
Faulting module name: Acrobat.dll, version: 22.3.20314.0, time stamp: 0x63cb6683
Exception code: 0xc0000005

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Issue is not solved any suggestions? I´m sure that I´m not the only one getting this RPC error

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