SAP GUI 7.7 Patch Level 6 for Windows Adobe Acrobat DC (32-bit) 22.003.20258/Preview crashing SAPGUI

[Ralf27257092orvb]

Hi Adobe Community,

SAPGUI crashes whilst opening preview of pdf-files. We've already updated SAPGUI, Acrobat Reader and Protected Mode is switched off.

Error message displays: 

Protokollname: Application
Quelle: Application Error
Datum: 22.11.2022 10:33:22
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: xxPCxxxxxxxxxx
Beschreibung:
Name der fehlerhaften Anwendung: saplgpad.exe, Version: 7700.1.6.1162, Zeitstempel: 0x625e9fea
Name des fehlerhaften Moduls: AcroPDFImpl.dll, Version: 22.1.20142.0, Zeitstempel: 0x629bdfe0
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0003c780
ID des fehlerhaften Prozesses: 0x28dc
Startzeit der fehlerhaften Anwendung: 0x01d8fe54040f4e49
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\SAP\FrontEnd\SAPgui\saplgpad.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll
Berichtskennung: 76433f89-d595-4baf-a961-1d1fab0cd252
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-11-22T09:33:22.2063807Z" />
<EventRecordID>38946</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>xxPCxxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>saplgpad.exe</Data>
<Data>7700.1.6.1162</Data>
<Data>625e9fea</Data>
<Data>AcroPDFImpl.dll</Data>
<Data>22.1.20142.0</Data>
<Data>629bdfe0</Data>
<Data>c0000005</Data>
<Data>0003c780</Data>
<Data>28dc</Data>
<Data>01d8fe54040f4e49</Data>
<Data>C:\Program Files (x86)\SAP\FrontEnd\SAPgui\saplgpad.exe</Data>
<Data>C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll</Data>
<Data>76433f89-d595-4baf-a961-1d1fab0cd252</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Does anyone have an idea to solve the issue?

Best Regards

Ralf

[Jonathan28648969ckx7]

Hello Ralf,

we have the same problem since November 2022. The AcroPDFImpl.dll keeps crashing our SAP GUI 7.70 Patch 9. We have installed the latest Adobe Reader DC from February.

We tried a lot to solve the problem, but nothing could solve it.

Do you already have found a solution?

Kind regards,

Jonathan

[Test Screen Name]

What do SAP say? If their app crashes, then they need to fix it, I think/

[Doug294789511phr]

I have an open incident with SAP for a very similar issue.  It is not being answered which is very fustrating.

Ralf or Jonathon, have you found a solution??

[Ralf27257092orvb]

Unfortunately, not yet.

[Jonathan28648969ckx7]

Are you also running SAPgui / Adobe Reader at a Citrix Terminalserver? If so, I found a solution!

After adding the Adobe Reader and SAP GUI processes to the CTX UVI (Citrix Universal DLL injection Driver) process excludes, we didn't had a single SAPgui crash, caused by the Adobe Reader.

The CTX UVI process excludes are defined at:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CtxUvi

Here you have to add

AcroRd32.exe;AcroCEF.exe;RdrCEF.exe;SAPgui.exe;saplgpad.exe;saplogon.exe;

to the "UviProcessExcludes"

(Processes are separeted by ";" and you have to add a ";" at the end of the line.)

After applying these changes, a reboot of the server is required. If you are running a provisioned server, you need to apply the changes to the master image before deploying it.

If you're not using Citrix, there may be a similar solution for your plattform.

All the best!

PS: After applying these changes we still had some SAPgui crashes caused by the ntdll.dll. We were able to solve this issue by updating our SAPgui 7.70 from Patch 9 to Patch 11.