Save as Adobe PDF crashes on MacOS

[md555]

When trying to create PDF/A document on MacOS using Print->Save as Adobe PDF, the process always crashes - see below. Other PDF types (like Standard, PDF/X, etc) work fine. Any hints?

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Translated Report (Full Report Below)
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Process: Save as Adobe PDF [2121]
Path: /Library/PDF Services/Save as Adobe PDF.app/Contents/MacOS/Save as Adobe PDF
Identifier: com.adobe.Automator.Save-as-Adobe-PDF
Version: 20.005.30524 (20.005.30524)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-11-28 16:51:29.3907 +0100
OS Version: macOS 13.6 (22G120)
Report Version: 12
Bridge OS Version: 8.0 (21P365)
Anonymous UUID: 926897A9-38E3-0A0B-2DCD-0F2027921D08

Sleep/Wake UUID: D8D3FDF8-AEAC-4B03-BAA5-792A0654A625

Time Awake Since Boot: 8800 seconds
Time Since Wake: 1398 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2121]

VM Region Info: 0 is not in any region. Bytes before following region: 4413452288
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 1070ff000-10710b000 [ 48K] r-x/rwx SM=COW ... as Adobe PDF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x11487ac13 0x114419000 + 4594707
1 AcroPDFProcessor 0x113946008 CPDFProcessor::GetPDFAExtensionSchema() const + 262
2 AcroPDFProcessor 0x113945566 CPDFProcessor::CreateMetadata(APPOperationStatus&, APPOperationStatusInfo&) + 1356
3 AcroPDFProcessor 0x1139408b4 CPDFProcessor::FinalizePDF() + 510
4 AcroPDFProcessor 0x11393f6d8 CPDFProcessor::Work() + 84
5 AcroPDFProcessor 0x11393e0ab AcroPDFProcessorWork + 389
6 Save as Adobe PDF 0x107106f4e PDFProcessPDF::ProcessPDF(char const*, char const*, char const*, APPPDFLData, int (*)(__CFURL const*, __CFURL const*, __CFURL const*, bool (*)(float, APPStatusData const*, void*), void*), bool (*)(APPPDFLData const*), void (*)(), bool (*)(float, APPStatusData const*, void*)) + 302
7 Save as Adobe PDF 0x107102bfa -[PDFtoAdobePDF mainThreadRunWithInput:] + 1674
8 Save as Adobe PDF 0x1071021b9 -[PDFtoAdobePDF continueClicked:] + 121

[Amal.]

Hi @md555 

Hope you are doing well and thanks for reaching out.

Please, update the application to the new version 20.05.30539 and reboot the computer once. Go to Help > Check for updates. 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

[md555]

Unfortunately the same result:

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Translated Report (Full Report Below)
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Process: Save as Adobe PDF [751]
Path: /Library/PDF Services/Save as Adobe PDF.app/Contents/MacOS/Save as Adobe PDF
Identifier: com.adobe.Automator.Save-as-Adobe-PDF
Version: 20.005.30539 (20.005.30539)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-11-28 19:53:12.6069 +0100
OS Version: macOS 13.6.1 (22G313)
Report Version: 12
Anonymous UUID: A460695D-6C5F-933C-D668-F18FA352F6E0

Time Awake Since Boot: 79 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000001300000010
Exception Codes: 0x0000000000000001, 0x0000001300000010

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [751]

VM Region Info: 0x1300000010 is not in any region. Bytes after previous region: 76829278225 Bytes before following region: 105471511887856
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
mapped file 117fa0000-11c9e4000 [ 74.3M] r--/rw- SM=COW ...t_id=825e74c9
---> GAP OF 0x5ffee361c000 BYTES
MALLOC_NANO 600000000000-600008000000 [128.0M] rw-/rwx SM=PRV

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x10a40cc13 0x109fab000 + 4594707
1 AcroPDFProcessor 0x1094d8008 CPDFProcessor::GetPDFAExtensionSchema() const + 262
2 AcroPDFProcessor 0x1094d7566 CPDFProcessor::CreateMetadata(APPOperationStatus&, APPOperationStatusInfo&) + 1356
3 AcroPDFProcessor 0x1094d28b4 CPDFProcessor::FinalizePDF() + 510
4 AcroPDFProcessor 0x1094d16d8 CPDFProcessor::Work() + 84
5 AcroPDFProcessor 0x1094d00ab AcroPDFProcessorWork + 389
6 Save as Adobe PDF 0x103ac5f4e PDFProcessPDF::ProcessPDF(char const*, char const*, char const*, APPPDFLData, int (*)(__CFURL const*, __CFURL const*, __CFURL const*, bool (*)(float, APPStatusData const*, void*), void*), bool (*)(APPPDFLData const*), void (*)(), bool (*)(float, APPStatusData const*, void*)) + 302
7 Save as Adobe PDF 0x103ac1bfa -[PDFtoAdobePDF mainThreadRunWithInput:] + 1674
8 Save as Adobe PDF 0x103ac11b9 -[PDFtoAdobePDF continueClicked:] + 121

[Amal.]

Hi there

Thanks for sharing the information.

Please collect the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[p_salva]

Hello,

Same issue here.

Adobe Remote Support tells me that "in the new version of Acrobat this feature is not available for Mac."! 😞

This is so important to my workflow! 😞

Regards,

Paulo

[Amal.]

Hi there

Please go through the help page https://helpx.adobe.com/acrobat/using/print-to-pdf.html and check. 

If it still doesn't work, please share a small video recording of the steps you are taking and the issue occurring.

Also, share the above-requested logs to get this investigated further.

~Amal

[Luke Jennings3]

Can you use File> Save as other> PDF/A ?