Save As File Type disappears after update 20142

New Here ,
Jun 22, 2022 Jun 22, 2022

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Windows 10 machines: Save PDF(s) as fifferent file types disappeared. You can only save as Adobe PDF file.

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Edit and convert PDFs , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 28, 2022 Jun 28, 2022
Hi there Hope you are doing well and sorry for the trouble. Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. I have tried to reproduce the issue on my end and it's working fine. Please, try to repair the installation from the help menu > repair installation and reboot the computer once, and check. You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082...

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

I have tried to reproduce the issue on my end and it's working fine. Please, try to repair the installation from the help menu > repair installation and reboot the computer once, and check.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Regards

Amal

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

The new version 22.1.20169 containing the fix for the issue is now available. Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjul2022.htm...

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jul 12, 2022 Jul 12, 2022

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The issue was happens on 1000+ PDF(s) on multiple machines and multiple users.

I've tried the new update on my test machine and it appears Adobe fix the issue introduced from last month's update.

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