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2

saving problem with multiple signature fields

Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Hi

We have saved a form on a drive that different people have to sign one after the other. Unfortunately, after each signature, we are asked to save the document under a different name or in a different location. Does anyone know what I must do to be able to save the form again with the same name in the same place?

Thank you

Elena

TOPICS
Create PDFs , Security digital signatures and esignatures
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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

Hi @Elena31532939t1ca 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file on drive or with other files as well. Please try with a different file and check.

 

You may also go through the correct answers marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/can-t-save-quot-the-file-may-be-read-only-or-anot... and see if that helps.

 

~Amal

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

Hi Amal

 

Thank you verz much for your answer and the link. It's a problem with all the files that are on the company's drive. But I don't think it's the same problem as at the link.

 

I add signature fields to the form with Adobe Acrobat Pro and then different people must sign it with Adobe Acrobat Reader. But every time they have signed the form with the signature field, the following messages appear.

Elena31532939t1ca_0-1692276024514.pngexpand image

Elena31532939t1ca_1-1692276040493.pngexpand image

Elena31532939t1ca_2-1692276048095.pngexpand image

And we would like to be able to save it with the same title in the same place.

 

Elena

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

Hi there

 

What is the workflow/steps the users are taking to sign the PDF form? A small video recording would be very helpful. Also, please share the PDF form in question with us for testing.

 

What happens when the user tries to sign the PDF online via link https://acrobat.adobe.com/link/home/

 

~Amal

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Community Beginner ,
Aug 30, 2023 Aug 30, 2023
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Hi

 

Unfortunately I can not send a video or PDF form, because that would be against the privacy policy of the company. With the link, the problem is that then the form is stored on the cloud. Unfortunately, this is not possible for us.

But we will now simply continue to change the name of the form in each case, so no more solution is necessary.
Thanks for the help.

 

Elena

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