Saving Signed Doument sent via bulk esign

Report · Sep 18, 2024

Hey Adobe community. I have tried using the help chat with this but go around in circles.

We sent out employee updates each week, which require the employee to sign the document. The signed document then needs to be saved to the employee's file.

As we sent in bulk, for some reason, the signed documents are not returning to our admin email and only are accessed through the documents tab within Adobe. This means we have to open each one, download the document, upload, and then save to the relevant folder. If I send a single update, though, I get an email back, and it is easy to see who it is from and save the PDF directly. Saves so much time. Is there a setting I have missed to make each signed update come back via email? Really hoping someone can help. Thanks heaps.