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Says Subscription Expired despite having 2 x valid Acrobat Pro Licenses and 2 x Activated Devices

New Here ,
Dec 16, 2022 Dec 16, 2022

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Can someone at Adobe please get in contact with me.
I have loaded Acrobat Pro onto a new laptop and it says subscription expired.
When looking on my account I can see both old and new laptops are activated devices
Bought a whole new license and added product key to my account.

Signed in and out multiple times and still says my license is expired! 
I'm going mad as there seems to be no way to actually contact Adobe help online to fix this! 

AAARRRHH!

Can someone please get me going again as it's wasting my time and money!

 

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Install update and subscribe to Acrobat

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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Hello @Mark27603243eyz8 

 

I hope you're doing great, and sorry for the trouble.

 

As checked, I cannot see any active subscription linked to this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message-

  • Click on my name. 
  • In my profile, click on the "send a message" option on the right side of the screen.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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