Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Scammed?

Community Beginner ,
Jan 26, 2020 Jan 26, 2020

Copy link to clipboard

Copied

I signed onto a website whose URL is half a page long when printed out.  It begins with 

https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?

 

Have I been scammed?

TOPICS
PDF forms

Views

781

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 26, 2020 Jan 26, 2020

Copy link to clipboard

Copied

The signs are this is an Adobe URL. However, the visible URL is not always enough to tell. What is the web site you signed on to? And why do you suspect you have been scammed?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 26, 2020 Jan 26, 2020

Copy link to clipboard

Copied

The website calls itself PDF9FILLER (with additional 10 numbers.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 26, 2020 Jan 26, 2020

Copy link to clipboard

Copied

I suspected it was a scam because the form I was sent was riddled with errors that were problematic and it took me over an hour to make it work, and I had to install an application that allows me to edit a pdf.  I had to give my credit card number but would get the first 30 days free.  I finally was able to access and print the document and then tried to exit the program (so I didn't have to wait 30 days) and then was told I had a $39.xx exit fee.  I checked my credit card on line and had been billerd $.02.  Help!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 26, 2020 Jan 26, 2020

Copy link to clipboard

Copied

This doesn't sound much like Adobe. They do have a free trial, and automatic payments, and something to download, and a cancellation fee, but the details aren't right. What is the app called? Adobe only (Mac and Windows) app is called Acrobat.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 26, 2020 Jan 26, 2020

Copy link to clipboard

Copied

Hi,


Are you an Adobe Acrobat customer?


Do you have a subscription with any Adobe family of products?


If you don't, you're definitely in the wrong place. And even if you do you're also in the wrong place.


Report cyber crime here: 

https://www.usa.gov/online-safety



By the way, if this is the type of complaint you brought forward  to the community forums attention, you should also be aware of the  fact that, below the title of your thread, you also made  the next four lines of text below that title  a clickable URL link address  itself

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 26, 2020 Jan 26, 2020

Copy link to clipboard

Copied

LATEST

The Adobe community support forums home address is 

 

https://community.adobe.com/

 

But when you click on it to login, what you're getting is a redirect (or forwarding address) to the main user account authentication  login screen. It results in this page being displayed:

 

 

Screenshot_20200126-090721.jpg

 

When you select a login method, you will notice in the image below how at the end of the URL it ends in : "_flow_type=login# " (without the quotes).

 

Screenshot_20200126-094830.jpg

 

That URL belongs to the screen where you initially enter your AdobeID or account username. 

 

When you proceed it redirects to another redirect screen where you are prompted for the password associated to that AdobeID, like shown below, and notice at the end of the URL string, it changes to =login#/password which is the second part of the authentication process 

 

Screenshot_20200126-092128.jpg




As you continue to navigate into the forums, you will notice in your browser  that it change quickly a few more times until finally gaining access to the main support forum landing page.

 

So the last address that you should see in your web browser is

 

https://community.adobe.com/ 

 

Which belongs to this screen

 

Screenshot_20200126-093217.jpg




Or like the one below if you're viewing your user profile 

 

https://community.adobe.com/t5/user/viewprofilepage/user-id/ 



And everywhere you click to forward your browser requests  inside of the community forums will look like the last address above and like this one

 

https://community.adobe.com/t5/acrobat/bd-p/acrobat?page=1&sort=relevance&filter=all 

 

Which in return will redirect users to this discussion thread when they click on the link you posted, shown below

 

https://community.adobe.com/t5/acrobat/scammed/td-p/10881236


See image once more:

 

Screenshot_20200126-093307.jpg

 

 

The page long URL that I posted in the images are supposed to bring you here, not to a PDF Filler website.

 

You must've been tricked into clicking in another website by  following the instructions of a scammer, OR, your browser has not enforced an ad blocker add-on (if you had one), is prone to WebRTC vulnerability because is not disabled (see here: Restore Privacy  ), and probably lack of important updates applied systemwide.

 

So in short, as far as the web browser behavior that you're experiencing,  looks more to me like browser hi-jacking which is  not the same as getting scammed.

 

But the conniving tricks played on gullible consumers to have them click on fake URLs with malicious spamming code (and who knows what else) is something seen very often in these forums.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines