Scan-Problem auf dem Mac: "Das ausgewählte Farbformat wird nicht unterstützt."

Report · Mar 21, 2022

Hallo Community,

beim Scannen auf dem Mac erhalte ich die Fehlermeldung "Das ausgewählte Farbformat wird nicht unterstützt".

Situation

Scannen in Schwarzweiß, Text und Farbe in anderen Apps funktioniert.
Die Vorschau des Scans in Acrobat wird ebenfalls angezeigt.
Scannen in Schwarzweiß und Text in Adobe Acrobat funktioniert.
Nur wenn ich ein Dokument in Farbe scannen möchte wird die Fehlermeldung "Das ausgewählte Farbformat wird nicht unterstützt" angezeigt sobald die erste Seite gescannt wurde und an Acrobat übergeben wird.

Habe auch schon alle möglichen weiteren Einstellungen in Acrobat ausprobiert, verschiedene BIldgrößen, Scannen vom Flachbett oder Dokumenteneinzug, usw. nichts hat geholfen.

Andere Threads (teilweise 5 Jahre alt, auch auf englisch) habe ich auch schon durchgelesen, dort scheint Adobe die Nutzer immer nur hinzuhalten. Gibt es evtl. jmd., der schonmal irgendwo eine funktionierende Lösung gesehen hat oder noch eine Idee, was ich noch ausprobieren könnte (außer einfach eine andere Scan-Software einzusetzen, was ja irgendwie nicht Sinn und Zweck der Sache ist)?

Acrobat

Build: 21.11.20039.0
AGM: 4.30.115
CoolType: 6.0.3
JP2K: 2.0.4.50016

Computer

MacBook Air M1
MacOs Monterey 12.3

Drucker/Scanner

Lexmark MC2425adw
Aktuellster Treiber
Aktuellste Firmware: CXNZJ.076.301

Danke und viele Grüße

Christian

Report · Mar 21, 2022

Hi there

Hope you are doing well and sorry to hear that.

Please update the application the recent version 22.1.20085 from the help menu > Check for updates and reboot the computer once.

Also, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/error-message-the-selected-color-format-is-not-su... and see if that works.

Regards

Amal

Report · Mar 28, 2022

Hi Amal,

Thank you for your quick response.

I updated to 22.1.20085, which (as expected) didn't help since this problem seems to exist in Adobe Acrobat since more than 5 years...

I had already read the suggested "solution" from the other similar discussion, but I can't believe, that you are implying that to be the recommendation / correct answer. Basically the suggestion is, since the integrated workflow to scan documents doesn't work properly, not to use it? ^^

Well, then why offer it in the first place while other scan apps work fine under the same circumstances?

It may be, that the offered interface by Apple is buggy (I really am not an Apple fanboy, I know that many parts of the OS are just terribly coded and buggy, but the effects are often covered up and hidden from the user with the excuse of "user experience").

But if other, partially free, apps are able to work around this issue with the offered interface by Apple: why can't Adobe, a multi billion dollar company? And this bug seems to pop up for many users if I understand all the discussions over the years inside and outside of this community forum.

I'd really like to see a "real" solution to this problem, since I don't invest so much money for our employees to use Adobe to have an integrated user experience just to use a work around in the end, which again costs time and money.

So I'd be very thankful if you could offer me another solution to fix the bug or keep the integrated workflow.

Thanks in advance and best regards

Christian

Report · Mar 28, 2022

Hi there

We are sorry to hear that.

Is this an issue with a particular file or with all the files that you try to scan in color? Please try with a different file and check.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and a small video recording of the issue and share them via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

Regards

Amal

Report · Jul 23, 2023

Ich have exactly the same problem with a new HP LaserJet 234sdwe and Acrobat 2023.003.2024.
Discussed this with HP support and they forwarded me to Adobe.
macOS Ventura 13.4.1.(c)
I am not scanning files! I am scanning paper documents.
This is a permament problem. All drivers and applications are up to date.
Pls. advise!

Report · Jul 31, 2023

Hi there

Please go through the correct answer marked in the similar discussion here https://community.adobe.com/t5/acrobat-sdk-discussions/selected-color-format-is-not-supported-error/... and see if that works for you.

~Amal

Report · Jul 06, 2024

Good evening,
I also have exactly the same problem with the iMac. However, I use the Ricoh multifunction device SP C361SFNW. It seems to me that Adobe Acrobat does not allow you to scan documents easily and quickly at all. With the next update, these problems should be finally resolved and, above all, user-friendly.
Thank you
and
best regards
Kay

Report · Jul 06, 2024

Good evening,
I also have exactly the same problem with the iMac. 
However, I use the Ricoh multifunction device SP C361SFNW. 
It seems to me that Adobe Acrobat does not allow you to scan documents easily and quickly at all. 
With the next update, these problems should be finally resolved and, above all, user-friendly.
Thank you
and
best regards
Kay

Report · Jul 06, 2024

On my MacbookPro 2019 under Sonoma 14.5 and in conjunction with an HP LaserJet M234sdwe, the exact problem described by Christian has been occurring since February 2023.

Adobe Acrobat Pro: 2024.002.20759

I find this quite a catastrophe...

Report · Jul 15, 2024

Hi there,

Have you tried the steps shared in the correct answer here https://community.adobe.com/t5/acrobat-sdk-discussions/selected-color-format-is-not-supported-error/... Please give it a try and see if that works for you.

Let us know how it goes.

~Amal

Report · Jul 15, 2024

Hi Amal,

I own a HP 234SDWE with HP Smart v17.20.1.2815 on a macBook Pro 2019.
And I have just installed the FW as available on the HP website.

I followed the decribed process but w/o luck.

Pls. share a final solution that you have tested in teamwork with HP.

Report · Jul 16, 2024

Hi there

We are sorry to hear that the issue still persists.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.

Also collect the Adobe CC logs (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and Procmon logs (Win Only) (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html) and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

~Amal

Report · Jul 16, 2024

Hi Amal,

the whole scenario is...so say it polite & friendly...challenging and super time-consuming already.
An for me as professional expert for QA/QM with experience global projects custumer unfriendly.

I am getting the impression that Adobe abuses / considers customer as their free QA-testers.
Is there really no basic testcase where Acrobat Pro has to work with a HP 234SDWE and scanning color?

To answer your question again:
- macOS SONOMA 14.5 (23F79)
- Acrobat Pro 24.02.2089 but since today the updater is even offering a release 24.002.20933
I am currently trying to install this update. But the routine is superslow....or is even hanging after download.
I keep that routine going hoping for success. But this does not give me the impression of reliability.

Q: Do you have a testlab with a 234SDWE? Is HP testing their hardware with Adobe applications?

KR, Georg

Report · Jul 16, 2024

Hi again, the update routiine is still hanging here. I am optimistic guy so i'll keep it untouched...

Report · Jul 16, 2024

No success.

Report · Aug 22, 2024

New attempt after 1 month and with a new release. Still no success.
Can i download this release somewhere?
The regular Adobe repository does not contain this release 24.002.21005 for download. Only the former old version.