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Scan stops working

Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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I try to run SCAN to scan a document and the program says SCANNER then shuts down the entire Adobe program.  What is going on, I just had a tech fix the constant password required now this.

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Scan documents and OCR

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi Ellie,

 

Thank you for reaching out.

 

As you are experiencing issues with scanning the document, please refer to the troubleshooting steps: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

If that does not help, please share the Acrobat and OS versions you are using.

Share the make and model of the scanner used.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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One of your techs worked for 2 hours on it remotely and got nowhere.  The next morning he said Tier II would call me and look at it but that NEVER happened.  I am about ready to cancel my subscription as this is the second issue I have had with this program - last time it was constant signing in issue.

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Again I got another call that a tech would call Monday 9 AM ET but that never happened.  No faith anymore in Adobe.

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