We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Scanner function not recognized. Pro DC . MacOS 11 Big Sur. Latest Brother Printer Firmware. Non-networked. Able to print. Ideas?
Thank you for reaching out and sorry for the trouble.
As you are expeirencing issues with Scanner funstion in Acrobat, please try the troubleshooting steps suggested in the following help document:https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.
If the issue persists, please provide more information about the issue.
Share the Acrobat Pro DC version number.
Let us know how it goes.
No luck after reading the troubleshoot. Nor after sending email to the Customer Care Team (very poor response)
The scanner interface is greyed out scanning directly from Acrobat Pro DC (continuous subscription)
Scanner works using Printers software.
Hello again Meenakshi,
Customer Support noted there are issues with MacOS Big Sur and Acrobat Pro DC (continuous version)
Support offered a Perpetual single Licience per which not affortable at this time.
My work-around is to use the printers software to scan then open in Acrobat Pro DC.
What email did you use for customer support?
Could you please let us know from where did you receive this email address? Did you receive an email first from this email?
Would you mind sharing the screenshot of the email that you have received from AdobeIncCare@outlook.com?
Regarding the scanner issue, would you mind sharing a small video showing what happens when you try to use the Scanner to create PDF?
Please share the Acrobat Pro DC version currently installed on the mac.
The email adress must have been supplied in a comment that has been deleted. Please do not use AdobeIncCare@outlook.com
The emails are on a different computer that I will accesss tomorrow and reply again to you with screenshots.
FYI the correspondence was vague so that's why I didn't proceed.
Ah, the Adobeemail@example.com guys. I heard from them too, and it turns out they were nothing but thieves, pretending to be Adobe. You were wise not to give them money because once they had your credit card, they could take much more.
So, what they said - that there was a perpetual license that fixes this - was just a lie to get you to pay. Nothing they told you was useful or true.