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Scanneur pas reconnu par Acrobat DC Pro

Community Beginner ,
Dec 28, 2023 Dec 28, 2023

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Bonjour,
J'ai une souci avec mon imprimante /scanner Brother MFC-J491 DW, pas de problème pour scanner avec l'utilitaire de Brother par contre avec mon logiciel Adobe Acrobat Pro le scanner n'est pas reconnu, j'ai désinstallés tous les pilotes avec le logiciel de désinstallation de Brother et réinstallé de nouveau les pilotes du site de Brother la situation est la même je peux scanner avec l'utilitaire de Brother mais toujours pas avec le logiciel d'Adobe.
L'imprimante scanner est connectée en WiFi sur l'ordinateur qui est sous Windows 11.
J'ai regardé la solution proposée par Adobe et cela n'a rien résolu.
Si quelqu'un a une idée pour régler le problème je suis preneur.
Merci d'avance et bonne fêtes.

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Scan documents and OCR

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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Hi, @jamilm80664965, as a Mac user, I cannot provide any more information on linking your copy of Acrobat to your scanner. 

 

However, I can provide some insight into the issue and one primary alternative.

 

Acrobat cannot scan, at least not by itself. There is NO scanning function within Acrobat. Rather, Acrobat uses other software to do the scanning. On a PC, this is done via a "linking" software called Twain. On the Mac, Twain is not allowed for the same reasons they kicked off Flash (too many potential virus issues). So what they do instead is to provide a direct link to Apple Image Capture. Please see if you can scan from Image Capture by itself as you have done with the HP Scan software.

 

Unfortunately, Image Capture is a major piece of **** scanning software. It is the bottom of the barrel when it comes to the quality of the scan.

 

I encourage you to continue scanning with your scanner’s software, save your scans in the TIF format, and leave the files on your desktop (or wherever convenient). Then, you can drag the files onto the Acrobat icon in the Dock. If you save the files as TIF images, Acrobat will automatically OCR them; there's nothing else you have to do. If you drag more than one file onto the Acrobat icon, Acrobat will ask you if you want all of these files merged into one document or to remain as separate documents.  (If you save in any other format, the auto OCR dynamic will not happen, and you'll need to add to your workload by adding an OCR step to your activities.)

 

Some extra tips and bits of information: A full-page 8-bit TIF file will be about 8 MB. (16-bit will be about 16 MB); once they are processed into a PDF, they will drop down to about 100-150 kb, so do not worry about the size. Assuming that you've done a pre-scan to set the Levels settings to get a clean image and you're doing a stack of pages from the same source, there's no need to do subsequent pre-scans. The first scan will be document.tif. The 2nd document will be document (2).tif, the third will be document (3).tif., etc. When you process those in Acrobat, the first scanned page will end at the end of the PDF as the last page. You can either fix this in the "Organize Pages" or, before processing in Acrobat, change the name in the Finder for document.tif to document (1).tif. (There's no way around this because this is up to the Finder or Explorer for naming, not the scanning software.

 

Admittedly, we would all like our software to work as intended, but that is seldom the case. In this case, however, the solution is relatively easy. I've been doing things this way for more years than I can remember. Of course, you are under no obligation to this approach, but it does work. You've been doing it this way for some time now, no?

 

Good luck!

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Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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Bonjour,

Merci pour votre long message et vos conseils.

Je ne suis pas sur Macv mais sous Windows 11 !

Je seis qu'Acrobat utilise un logiciel WIA ou Twain et les deux sonty installés sur le PC et pourtant impossible de numérisetr avec la fonction présente dans Acrobat DC Pro que celle ci !!!

Le pluis surprenant c'est que cette ordinateur avec Acrobat DC Pro peut utiliser la fonction de numérisation avec une imprimante de marque Epson et refuse de le faire avec une imprimante de marquze Brother !!!

J'ai bien entendu toujours la possibilité avec l'utilitaire de Brother mais je cherche une solution pour le faire avec ce PC comme sur les deux autres qui eux le permettent.

C'est une quetion de temps mais je sais qu'en informatique il existe toujours une solution à ce genrede soucis.

Merci, bonne journée.

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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@jamilm80664965 

 

I use the same workflow as Gary: scan to tiff, then convert the tiff to PDF in Acrobat DC Pro. The software I've used for 20 years for scanning is VueScan. Once you purchase it, upgrades are free. It works with my Brother (currently) and other printers in the past.

 

You might call Brother. I've found them to be helpful when I've needed support.

 

Jane

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Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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OK, thanks

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